Summary
Overview
Work History
Education
Skills
Certification
Awards
Accomplishments
Timeline
Generic

MACKENSON TENOR

Maplewood,NJ

Summary

Versatile and results-driven professional with extensive experience across various industries including roles at Amazon and Berkeley College. Excelled in strategic planning, market knowledge, and event planning, achieving significant operational efficiencies and sales growth. Skilled in fostering strong client relationships and leading teams to exceed targets. Demonstrates exceptional multitasking and verbal communication abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Amazon
Carteret, NJ
11.2016 - Current
  • Met Amazon Prime daily vendor shipment receive forecast goal; processed USPS, UPS, FedEx, and DHL shipments; received and approved all packages, and then sorted them through to either LP, EACH, or PREP so vendor items can be stowed properly.
  • Coordinated transportation requirements between the transportation center and the fulfillment center.
  • Such as daily load plans, coordinated trailer load movements in YMS, and NYR.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Benefits Consultant

Aflac
01.2016 - Current
  • Analyze and design health insurance plans around the employers' and employees' needs and wants, collectively reviewing medical, dental, life, disability, and 401(k) plans using Aflac, Everwell, AC Exchange, and New Jersey Health Insurance to package the best plans that meet their desired goals.
  • Reviewed existing benefits programs and compared them to those of competing companies.
  • To remain competitive, I design new benefits plans, either expanding and/or updating coverage.
  • Modify existing ones by creating a proposal recommending plans to meet their needs.
  • Coordinated and presented benefits meetings with managers and senior-level personnel to discuss desired plan package, cost and benefits analysis, plan for implementation, and overall maintenance.
  • Great oral and written communication skills are needed to draft recommendations for senior management and explain benefits packages to employees.
  • Remained up-to-date knowledge of relevant federal and state regulations, and legislation changes through New Jersey banking and insurance.

General Store/Training Manager

Family Dollar
01.2014 - 05.2015
  • My career at Family Dollar has successfully landed me at two large stores, both totaling over $3.5 million in sales a year.
  • During my time there, I've been able to hire numerous associates, moving 6 to assistant management and 3 to store manager.
  • I maintain a near-perfect inventory level, and my shrink goal has always made it a goal.
  • Collaborated with team members in developing, monitoring, and updating the schedule, forecast, milestone requirements, earned value, critical issues, and tasks to obtain progress and performance updates as assigned in WFM.
  • Managed and met the store's quarterly and monthly sales plan/forecast, controllable store supplies, utilities, maintenance, inventory, labor, and sales.
  • Resulted in lower store expenses from the previous year, a sales increase of 6% in 2014, and profits of $65,000.
  • Directed store sales floor activities, such as employee/customer interactions, in order to provide constructive feedback on how to improve service and increase sales.
  • Increase sales and visual presentation through a consistent focus on price identification, proper and timely product sales execution and markdowns, monthly sales and/or promotions, and identify various market trends to exploit those opportunities for my district manager for visual and market strategies, resulting in an increase in the department's sales of over 9%.
  • Ensured store visual standards are met at all times by introducing a proper product mix and depth in key SKUs, identifying the store's product and visual needs to grab consumers' attention to increase sales.
  • Managed and adjusting store inventory through (CCS) decreasing or increasing key SKU's to meet supply and demands needs ensuring proper warehouse distribution allocation, controlling unnecessary store overage
  • Trained and routinely educated staff on sales, product knowledge, company initiative, procedures, customer service and visual execution
  • Provided semiannual evaluation to provide feedback to determine employee stay and growth in the company
  • Store retention on 2014 was 89%
  • Ensured that there was adequate staffing at all times, by scheduling based on business trends and making necessary adjustment within store budget, goal and plan
  • Managed proper inventory control by counting and reporting weekly required counts and making the necessary adjustment by ensuring the inventory was accurate and shrink level was under control
  • Provided leadership and direction in various field projects example would be opening/closing stores, inventory preparation, store recovery and company workshops
  • Ensured accurate and timely bank deposits and the processing of all invoices for vendors charges and credit
  • Met local, state and government policy requirement such as store upkeep, product out date and weight and measures

Education

BS - Marketing

Berkeley College
West Paterson, NJ
01.2006

Skills

  • Human resource
  • Event planning
  • Training
  • Operations
  • Consumer affairs
  • Community programs
  • State guidelines
  • Federal guidelines
  • International guidelines
  • Recruiting
  • Organization budgets
  • Department objectives
  • Sales
  • Marketing
  • Multi-tasking
  • Customer focus
  • Tracking budget expenses
  • Pricing
  • Business to business relationships
  • Market knowledge
  • Staffing
  • Results driven
  • Strategic planning
  • Management proficiency
  • Client relationships
  • Verbal communication
  • Microsoft Word
  • Microsoft Access
  • Sales force
  • Advanced Microsoft Excel
  • Microsoft Publisher
  • PeopleSoft
  • Advanced Microsoft Power Point
  • Microsoft Project
  • CCM
  • ORCA/ROS

Certification

  • NJ Life Insurance License
  • NJ Health Insurance License

Awards

  • Past Student Ambassador for Berkeley College GMT 2004-2005
  • Founder and Past President of Nu Epsilon Omega Fraternity
  • Community Outreach Committee Member of Paterson
  • Event Coordinator of Student Activities, Berkeley College GMT 2004-2006
  • Dean's List recipient in 04 maintained a GPA above 3.0 for 2 years
  • Rank as top salesman in Magnolia consecutively for 2 months
  • Awarded Rotaract Life Changing Award for my personal contribution to the community 2005-2006
  • Awarded lowest shrink in the district for 2 year
  • NJ Life and Health License
  • NJ SORA Agent

Accomplishments

  • Amazon Top Tier performer for 2 years

Timeline

Operations Manager

Amazon
11.2016 - Current

Benefits Consultant

Aflac
01.2016 - Current

General Store/Training Manager

Family Dollar
01.2014 - 05.2015

BS - Marketing

Berkeley College

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MACKENSON TENOR