Mackenze Aksamit
Glendale,AZ
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
Work History
Teacher
Valley Child Care
Glendale, AZ
02.2022 - 07.2022
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
- Completed daily reports, meal count sheets and attendance logs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Veterinary Assistant
White Tanks Animal Hospital
Phoenix, AZ
01.2020 - 11.2021
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Assisted senior staff with blood analyses and physical assessments.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Generated reports covering details about data, system operation and error monitoring.
- Maintained spreadsheets of Type data across multiple systems while preserving exceptional data accuracy.
Dog Trainer
Hunter Canine
Cave Creek, AZ
07.2017 - 01.2020
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Maintained clean training arena for group classes.
- Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
- Answered up to Number calls per day in busy, fast-paced office for both English and Type-speaking customers.
- Updated and maintained information in customer accounts.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
High School Diploma -
Sunrise Mountain High School
Peoria, AZ05.2020
Associate Degree In Veterinary -
West-mec
Glendale 05.2020
Skills
- Behavioral Skills Development
- Online Teaching
- Group Learning Mechanics
- Differentiated Learning Techniques
- Student Motivation and Engagement
- Special Education
- Positive Reinforcement Methods
- Technological Integration
- Critical and Creative Thinking
- Positive Learning Environment
- Curriculum Coordination
- Sign Language
- Co-Teaching and Co-Planning
- Maintaining Clean Work Areas
- OSHA Compliance
Languages
American Sign Language
Professional Working
Timeline
Teacher
Valley Child Care
02.2022 - 07.2022
Veterinary Assistant
White Tanks Animal Hospital
01.2020 - 11.2021
Dog Trainer
Hunter Canine
07.2017 - 01.2020
High School Diploma -
Sunrise Mountain High School
Associate Degree In Veterinary -
West-mec
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