Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenze Donovan

Lompoc,CA

Summary

Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills.

Overview

7
7
years of professional experience

Work History

Owner/Operator

Peggy’s Pup N Suds 40 Hours Per Week
01.2021 - Current
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Managed day-to-day business operations.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Maintained up-to-date administrative records to monitor operational conditions.

Human Resources Specialist

Agrosource Group, 40 Hours Per Week
06.2021 - 01.2022
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
  • Oversaw and managed hiring process and assisted human resources.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Developed reports for senior management to outline expenditures, vendor spend and forecasting.
  • Partnered with finance team to complete month end functions, including accruals and account reconciliations.
  • Input all relevant transactions and supervised properly within accounting system.
  • Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
  • Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
  • Reviewed time and attendance records to identify billable items.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.

Veterinary Technician, 40 Hours Per Week

Central Coast Pet Emergency Clinic
02.2020 - 06.2020
  • Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
  • Cared for animals pre-surgery, including administering anesthetics.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Processed financial transactions for clients.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Processed new patients and updated client records with key information.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Answered owners' animal health questions and educated on healthy animal care practices.
  • Organized patient files and streamlined operations to improve efficiency.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Head Veterinary Technician Hours Per Week: 40

BluePearl Veterinary Partners
02.2019 - 02.2020
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized patient files and streamlined operations to improve efficiency.

General Manager's Assistant Hours Per Week:40

Animus Group
05.2017 - 02.2019
  • Provided clerical support to 60 company employees by copying, faxing and filing documents.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Received and routed business correspondence to correct departments and staff members.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.

Education

No Degree - Accounting And Business Management

DeVry University
Downers Grove, IL
04.2025

Associate of Applied Science - Veterinary Technology

Platt College - Riverside
Riverside, CA
05.2017

Skills

  • Veterinary office administration
  • File and records management
  • Telephone etiquette
  • Project Management
  • Scheduling
  • Budgeting
  • Team Leadership Expertise

Timeline

Human Resources Specialist

Agrosource Group, 40 Hours Per Week
06.2021 - 01.2022

Owner/Operator

Peggy’s Pup N Suds 40 Hours Per Week
01.2021 - Current

Veterinary Technician, 40 Hours Per Week

Central Coast Pet Emergency Clinic
02.2020 - 06.2020

Head Veterinary Technician Hours Per Week: 40

BluePearl Veterinary Partners
02.2019 - 02.2020

General Manager's Assistant Hours Per Week:40

Animus Group
05.2017 - 02.2019

No Degree - Accounting And Business Management

DeVry University

Associate of Applied Science - Veterinary Technology

Platt College - Riverside

Similar Profiles

CREATE PROFILE
Mackenze Donovan