MACKENZEE HESSERT
Royse City,Texas
Summary
Diligent Student Affairs professional comfortable working independently and interacting with employees across management levels. Proficient in job-related software such as Slate paired with outstanding problem-solving and troubleshooting abilities. Well-versed in delivering presentations to students and offering suggestions for improvement to streamline processes.
Overview
5
5
years of professional experience
Work History
Graduate Apprentice for Undergraduate Admissions C
Baylor University
08.2023 - Current
- Partnered with Baylor athletics to protect and uphold the NCAA eligibility of prospective student athletes.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisted with the detailed planning and implementation of annual admission events focused on the recruitment of prospective undergraduate students.
- Trained student tour guides on effective presentation techniques, resulting in positive feedback from visitors.
- Ensured accessibility accommodations were provided during all scheduled visits for a welcoming environment for all guests.
- Supported campus events to increase student engagement and promote campus-wide initiatives.
Disney College Program Intern
The Walt Disney Company
04.2022 - 04.2023
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Collaborated in professional team to solve workflow issues.
- Participated in team-building activities that fostered a strong sense of camaraderie among fellow interns and staff members.
- Attended regular training sessions to stay current on company policies, safety protocols, and operational updates.
Registrars Office Front Desk
Hardin-Simmons University
08.2021 - 05.2022
- Greeted students, faculty, staff, and family members and provided information, or materials and directed them to the appropriate staff member for their needs
- Restocked workstations with supplies and ran errands for the office in order to keep a clean, efficient work environment
- Answered phone calls with a professional manner and provided appropriate information over the phone while abiding by strict FERPA rules and regulations about the sharing of private student information
- Managed the transfer of old physical files into the digital interface by sorting, scanning and organizing said files into the digital system
Mentor
Hardin-Simmons University
08.2019 - 05.2022
- Assist and enhance students' first-year experience, providing experiences and knowledge to aid in the success of students
- Developed personal relationships of mutual influence and respect by connecting with troubled or struggling individuals
- Helped individuals regain control of daily lives by creating positive mentor relationships
- Supported students in making important educational choices, including selecting courses, scheduling classes, and adjusting to school life
Financial Aid Student Worker
Hardin-Simmons University
08.2019 - 05.2021
- Compiled, copied, sorted, and filed records of office activities, business transactions, and student activities
- Prepared students for future educational paths by encouraging learning exploration and persistence in the face of challenges
- Kept office file system highly organized and quickly retrieved needed records
- Supported team productivity with consistent office supply levels
- Implemented organizational systems for file management, reducing errors and improving efficiency within the office.
Education
B.B.S - Psychology
Hardin-Simmons University
Master of Science - Higher Education And Student Affairs
Baylor University
Waco, TX05.2025
Skills
- Hospitality
- Scheduling
- Safety Awareness
- Attention to Detail
- Multitasking and Organization
- Active Listening
- Cross-Functional Teamwork
- Guest Relations
- Data Collection
- Professional Relationships
Additional Information
- Graduated Magna Cum Laude
- Collegiate Softball Player
Timeline
Graduate Apprentice for Undergraduate Admissions C
Baylor University
08.2023 - Current
Disney College Program Intern
The Walt Disney Company
04.2022 - 04.2023
Registrars Office Front Desk
Hardin-Simmons University
08.2021 - 05.2022
Mentor
Hardin-Simmons University
08.2019 - 05.2022
Financial Aid Student Worker
Hardin-Simmons University
08.2019 - 05.2021
B.B.S - Psychology
Hardin-Simmons University
Master of Science - Higher Education And Student Affairs
Baylor University