MACKENZEE M. HOLLAND
Ogdensburg
Summary
Dynamic mental health support worker with a proven track record at Claxton Hepburn, excelling in compassionate care and effective communication. Skilled in behavioral observation and conflict resolution, I have successfully facilitated group therapy sessions, enhancing client engagement and social interaction. Committed to fostering a supportive environment for individuals facing mental health challenges.
Overview
11
11
years of professional experience
Work History
Mental Health Support Worker
Claxton Hepburn
Ogdensburg
09.2022 - Current
- Delivered compassionate support to individuals facing mental health challenges, fostering a safe and trusting environment.
- Facilitated group therapy sessions to promote social interaction and communication.
- Supported clients in daily living activities and personal care routines, enhancing their quality of life and independence.
- Monitored vital signs and promptly communicated changes to nursing staff, ensuring timely interventions.
- Documented patient care activities in medical records accurately and timely.
Patient Registration
Claxton Hepburn Medical Center
Ogdensburg
01.2019 - Current
- Verified patient details to ensure accurate information for registration
- Assessed insurance policies for compliance with regulations
- Managed patient registration and scheduling for medical services.
- Performed patient registration activities, including verifying insurance eligibility and coverage levels.
- Organized patient registration paperwork and ensured accuracy of information entered into the system.
Substitute Teacher
Hammond Central School
Hammond
01.2019 - Current
- Teach students in grades K-12
- Executed teacher lesson plans to deliver consistent educational experiences
- Guided students in maintaining focus and adhering to classroom expectations
Teacher Aide
Ogdensburg Free Academy
Ogdensburg
01.2019 - Current
- Assisted teacher in implementing engaging classroom lessons to enhance student understanding
- Observed and guided student behavior during learning activities to promote a positive learning environment
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with individual learning needs and personal challenges.
- Supervised students during recess and lunch to ensure safety.
Substitute Teacher
Heuvelton Central School
Heuvelton
01.2019 - Current
- Executed lesson plans to deliver structured educational content, fostering student understanding and retention
- Maintained student engagement and focus through interactive activities and supportive classroom management
- Teach students in grades K-12
Head Cashier
Lowe's
Ogdensburg
11.2018 - Current
- Managed cash tills, inventory pulls, and online orders to streamline sales
- Supervised cashier team, enhancing operational efficiency
- Collaborated with managers to optimize checkout procedures
- Conducted monthly performance reviews to support team development
- Resolve customer concerns
- Communicate priorities and promotions
Kindergarten Student Teacher
Banford Elementary School
Canton
01.2019 - 05.2019
- Developed detailed lesson plans for classroom instruction
- Partnered with classroom teacher to enhance lesson delivery and student engagement
- Supported individual student learning through personalized instruction
- Facilitated student rotations at learning center
- Monitored and facilitated positive social interactions among students during lunch
- Performed routine health assessments for students
Cashier & Administrative Office Staff
Lowe's
Potsdam
01.2016 - 11.2018
- Managed safe and supervised deposit processes to ensure accuracy and security
- Conducted detailed reconciliation of documentation to verify financial integrity
- Followed established money handling procedures to maintain compliance and reduce risk
Cashier
Cam's Pizzeria
Ogdensburg
01.2017 - 08.2018
- Cleaned restaurant post-opening to maintain hygiene standards
- Conducted training sessions for new staff to ensure proper service delivery
- Processed customer transactions efficiently and accurately at Cam's Pizzeria.
- Managed cash register operations while ensuring proper cash handling procedures.
- Assisted customers with menu selections and provided exceptional service experience.
Cashier, Waitress, Host
Little Italy
Ogdensburg
01.2015 - 01.2017
- Welcomed and seated guests promptly to enhance dining experience.
- Acquired in-depth knowledge of menu items and pricing to provide accurate customer assistance.
Cashier
Lowe's
Ogdensburg
01.2015 - 01.2016
- Assisted customers with inquiries and product selections.
- Handled customer transactions efficiently at the point of sale.
- Encouraged customers to apply for Lowe's credit card during checkout.
Education
Bachelor of Science - Applied Psychology
Suny Canton
Canton01-2026
BBA - Early Childhood Care And Education And Managemente
Suny Canton
Canton, NY05-2020
Skills
- Mental health support
- Crisis intervention
- Therapeutic interventions
- Behavioral observation
- Group dynamics
- Effective communication
- Conflict resolution
Student Teaching Experience
Kindergarten Student Teacher, Banford Elementary School, Canton, NY, 01/01/19, 05/01/19, Worked one-on-one with students, Monitored lunch behavior, Led learning center rotations, Conducted daily health checks, Created lesson plans, Collaborated with classroom teacher
Activities
President, SUNY Canton Early Childhood Club
Timeline
Mental Health Support Worker
Claxton Hepburn
09.2022 - Current
Patient Registration
Claxton Hepburn Medical Center
01.2019 - Current
Substitute Teacher
Hammond Central School
01.2019 - Current
Teacher Aide
Ogdensburg Free Academy
01.2019 - Current
Substitute Teacher
Heuvelton Central School
01.2019 - Current
Kindergarten Student Teacher
Banford Elementary School
01.2019 - 05.2019
Head Cashier
Lowe's
11.2018 - Current
Cashier
Cam's Pizzeria
01.2017 - 08.2018
Cashier & Administrative Office Staff
Lowe's
01.2016 - 11.2018
Cashier, Waitress, Host
Little Italy
01.2015 - 01.2017
Cashier
Lowe's
01.2015 - 01.2016
Bachelor of Science - Applied Psychology
Suny Canton
BBA - Early Childhood Care And Education And Managemente
Suny Canton