Mackenzee Shenkosky
St. Clair Shores,MI
Summary
Driven and compassionate professional with a diverse background in customer service and care roles, including significant experience at The Copper Penny. Skilled in client communication and maintaining a flexible schedule, I excel in creating positive experiences and fostering trust. Demonstrated ability to adapt and deliver results across various responsibilities, enhancing customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Babysitter
Individual Clients
01.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
Swim Instructor
Suntastic Swim School
09.2019 - 06.2022
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Prepared equipment before each class class and stored items promptly after classes.
Teacher's Assistant
Jefferson Middle School
09.2021 - 06.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Distributed paper, drawing pencils, paints and other items to students in preparation for class lesson.
- Distributed art supplies, wiped up spilled paint and collected finished work at end of class.
Restaurant Hostess
The Copper Penny
04.2019 - 05.2024
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Restaurant Waiter
The Copper Penny
09.2023 - 09.2024
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Lakeview High School
Saint Clair Shores, MI06.2023
Associate of Science -
Macomb Community College
Warren, MI01.2026
Skills
- Valid Driver's License
- Honest and Trustworthy
- Flexible Schedule
- Customer Service
- Special Needs Care
- Client Communication
Timeline
Restaurant Waiter
The Copper Penny
09.2023 - 09.2024
Teacher's Assistant
Jefferson Middle School
09.2021 - 06.2022
Babysitter
Individual Clients
01.2021 - Current
Swim Instructor
Suntastic Swim School
09.2019 - 06.2022
Restaurant Hostess
The Copper Penny
04.2019 - 05.2024
High School Diploma -
Lakeview High School
Associate of Science -
Macomb Community College
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