Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzi Carter

Ada,OK

Summary

Dynamic and dedicated professional with experience at Mercy Primary Care, excelling in patient service and insurance verification. Proven ability to enhance operational efficiency and foster teamwork. Skilled in vital signs monitoring and CPR, with a strong commitment to patient satisfaction and safety protocols. Recognized for training new staff and improving service delivery.

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced professional committed to providing students with tools and resources to succeed academically. Highly organized and detail-oriented with passion for helping children reach academic goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Advanced Patient Service Representative

Mercy Primary Care
09.2021 - Current
  • Managed patient scheduling and appointment confirmations to enhance operational efficiency.
  • Assisted patients with insurance verification and benefits inquiries, ensuring accurate information delivery.
  • Trained new staff on office procedures and software systems, fostering team productivity.
  • Collaborated with healthcare providers to streamline patient intake processes and improve service delivery.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.

Patient Care Technician

Mercy Hospital Ada
01.2020 - 09.2021
  • Monitored patient vital signs and reported changes to nursing staff promptly.
  • Assisted with daily living activities, enhancing patient comfort and independence.
  • Maintained cleanliness and organization of patient care areas, ensuring compliance with safety standards.
  • Supported medical staff during procedures, facilitating efficient workflow in high-pressure environments.
  • Trained new personnel on best practices for patient care and safety protocols.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.

Teacher Assistant

Chickasaw Head Start
01.2019 - 09.2021
  • Supported classroom activities and ensured a positive learning environment for students.
  • Assisted lead teacher in developing lesson plans and instructional materials tailored to student needs.
  • Facilitated individual and group activities to promote social, emotional, and cognitive development.
  • Monitored student progress and communicated observations to enhance educational strategies.
  • Supported classroom maintenance and upkeep, organizing books, and materials.

Education

GED -

Ada High School
Ada
01.2019

Skills

  • Customer service
  • Insurance verification
  • Appointment scheduling
  • Patient observation
  • Blood glucose testing
  • Catheter care
  • Feeding assistance
  • Emergency response
  • Team collaboration
  • Positive reinforcement
  • Teamwork
  • Problem-solving
  • Multitasking

Timeline

Advanced Patient Service Representative

Mercy Primary Care
09.2021 - Current

Patient Care Technician

Mercy Hospital Ada
01.2020 - 09.2021

Teacher Assistant

Chickasaw Head Start
01.2019 - 09.2021

GED -

Ada High School