Mackenzi Smith
Rowlett,United States
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive. Insightful Laboratory Technician brings dedication to excellence and calm demeanor. Team player trained in laboratory procedures, equipment maintenance and inventory management. Supports lab operations with accurate documentation and organized spaces.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Laboratory Technician
Baylor Scott & White Medical Center
06.2022 - Current
- Maintained high level of accuracy in test results by following strict quality control procedures.
- 'Managed approximately 25 incoming calls, emails and faxes per day from customers.'Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Collected and performed analytical testing on in-process product.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Completed quality documents and input and saved quality data in appropriate locations.
- Performed complex analyses using various instrumentation, delivering reliable data for informed decision making.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Participated in lab meetings and project presentations.
- Kept abreast of current industry, scientific and regulatory developments and issues.
Call Center Agent
Steward Medical Group
06.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered patient telephone calls coming into Primary Care Call Center using defined process referrals, prepare prescription refills, and take basic clinical information.
- Determined patient's primary reason calling.
- If patient required appoint, made every effort for patient to be seen that same day if possible.
- Followed SMG Best Practices by following pre-visit planning protocols to confirm patient insurance eligibility and contacting patients with upcoming appoints that have not confirmed through other means.
- Responsible for timely, efficient and accurate documentation in electronic medical record.
- Provided patient's with World Class service.
- Acted professionally and treated patients, co-workers, and leadership with respect.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Entered customer information into customized computer system with [Athena] to document and organize client records
Data Entry Specialist
Capital One
06.2020 - 06.2021
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Located and corrected data entry errors and reported to management.
- Supported multiple departments with special projects.
Safety Compliance Coach
Amazon
06.2018 - 06.2020
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Developed and implemented safety programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Improved operations through consistent hard work and dedication
- Used coordination and planning skills to achieve results according to schedule
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
No Degree - Phlebotomy Certification
Phlebotomy Training Specialists
Richardson, TX05.2024
Skills
- Efficient Data Entry
- Specimen Processing
- Laboratory techniques
- Team Collaboration
- Work Planning and Prioritization
- Hard Sticks
- Laboratory techniques
- Positive Attitude
- Laboratory Testing
- Documentation And Reporting
- Team Collaboration
- Work Planning and Prioritization
Certification
- Licensed Cosmetologist-2018-current
- Certified Phlebotomy Technician, National Healthcare Certification Organization - 2024-current
Timeline
Laboratory Technician
Baylor Scott & White Medical Center
06.2022 - Current
Call Center Agent
Steward Medical Group
06.2021 - 05.2022
Data Entry Specialist
Capital One
06.2020 - 06.2021
Safety Compliance Coach
Amazon
06.2018 - 06.2020
- Licensed Cosmetologist-2018-current
- Certified Phlebotomy Technician, National Healthcare Certification Organization - 2024-current
No Degree - Phlebotomy Certification
Phlebotomy Training Specialists
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