Mackenzie Anderson
Elk Grove,CA
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 10-year background maintaining customer satisfaction and contributing to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Studio/Sales Manager
Mayweather Boxing
06.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Studio Manager
Orangetheory Fitness
07.2022 - 06.2023
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Recruited, trained and developed high-performing and customer-focused team from scratch.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Selling Memberships.
Internet Sales Manager
LEXUS OF CONCORD
01.2022 - 07.2022
- Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person
- Has thorough knowledge of all dealership products and services.
- Sells/leases and delivers a minimum required units per month
- Assists customers in selecting vehicles
- Checks email frequently and responds to inquiries immediately
- Handles all Internet sales inquiries personally
- Maintains an ongoing customer database to capture repeat business
- Responded to internet inquiries and phone calls in timely matter.
- Provided superior and individualized customer service.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Sales/Treatment Specialist
LaserAway
05.2021 - 12.2021
- Initiate sales process by lead outreach; conduct initial consultation; describe LaserAway’s treatments and skincare line
- Close sales by building rapport with patient; explain product and service capabilities and overcome objections
- Recommend new services by evaluating current aesthetic treatment process and patient goals
- Prepare financing contracts with lenders such as Care Credit and Loan Hero 1
- Minimum 100 outbound calls per day
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments
- Made 350 phone calls daily to establish first contact with potential customers.
- Collected Treatment payments from clients and updated account balances.
Sales/Finance Manager
Abel Chevrolet Buick
10.2020 - 04.2021
- Offer vehicle financing to customers and provide them with a thorough explanation of aftermarket products and extended warranties
- Establish and maintain a good working relationship with current Banks to secure competitive interest rates and financing programs
- Process financing and leasing deals accurately and thoroughly
- Understand and comply with federal, state and local regulations that affect the new and used-vehicle and finance departments
- Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models
- Taking customers on test drives and demonstrating vehicle features
- Assisting customers with completing the relevant paperwork required for a successful sale to be processed
- Maintaining reporting structures and recording sales and inventory on our CRM software.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Store Manager/Sales Manager
Bassett Salon Solutions
12.2018 - 09.2020
- Greeting and welcoming customers
- Driving sales goals
- Operate cash register/POS system
- Maintain store standards for cleanliness and organization
- Responsible for tracking and maintaining inventory.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Sales Associate
ORANGE THEORY FITNESS
10.2017 - 01.2018
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Rent merchandise to customers.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
Education
Cosmetologist - Cosmetology
Federico Beauty Institute
Sacramento, CA10.2018
FRANKLIN HIGH SCHOOL
Elk Grove, CA05.2010
Skills
- Customer Service
- Sales Expertise
- Staff Management
- Time Management
- Conflict Management
- New Hire Training
- Customer Relationship Management (CRM) Software
- Product Knowledge
- Customer Relations
- Employee Scheduling
- Microsoft Excel
- Finance
- Customer Experience Management
- Scheduling and Coordinating
- Upselling Techniques
- Social Media Platforms
- Schedule Management
- Hiring and Training
- Computer Skills
Certification
- Licensed Cosmetologist - August 2018
- Sales License - October 2019
Languages
English
Timeline
Studio/Sales Manager
Mayweather Boxing
06.2023 - Current
Studio Manager
Orangetheory Fitness
07.2022 - 06.2023
Internet Sales Manager
LEXUS OF CONCORD
01.2022 - 07.2022
Sales/Treatment Specialist
LaserAway
05.2021 - 12.2021
Sales/Finance Manager
Abel Chevrolet Buick
10.2020 - 04.2021
Store Manager/Sales Manager
Bassett Salon Solutions
12.2018 - 09.2020
Sales Associate
ORANGE THEORY FITNESS
10.2017 - 01.2018
Cosmetologist - Cosmetology
Federico Beauty Institute
FRANKLIN HIGH SCHOOL