Mackenzie Ball
Durham,NC
Summary
Efficient professional with several years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Trustworthy facilitator committed to following safety procedures to ensure child protection. Compassionate mentor demonstrating appropriate behaviors and emotions as role model for children. Seeking Adolescent Counselor position with organization that appreciates dedication and attention to detail.
Overview
3
3
years of professional experience
Work History
Showmars FOH
James Bakis
Raleigh, NC
07.2024 - Current
- Checked back with guests periodically to ensure satisfaction with food and service.
- Complied with safety procedures when handling food items or cleaning materials.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Monitored inventory levels of all products used in restaurants operations.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Processed payments from customers using cash registers or POS systems.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Calculated charges, issued table checks, and collected payments from customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
YMCA Counselor
Michelle Acosta
Raleigh, NC
01.2022 - Current
- Provided guidance to campers in a positive manner to ensure safety of all participants.
- Supervised group outings to local attractions, parks, and other places of interest.
- Ensured compliance with all applicable safety regulations and policies while on duty at the camp.
- Coordinated and led group activities for campers and counselors.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Tracked attendance, checking off present individuals.
- Recognized and implemented safety standards to minimize incidents or accidents.
- Managed conflict resolution among campers, promoting a positive and supportive community atmosphere.
- Encouraged camper participation and engagement through enthusiastic leadership and role modeling.
- Established and built relationships with campers to ease fears in new environment.
- Coordinated outdoor adventures, including hiking, canoeing, and ropes courses, emphasizing team building and personal growth.
- Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Education
High School Diploma -
Excelsior Classical Academy
Durham 07-2024
Some College (No Degree) - Business
Durham Technical Community College
Durham, NCSkills
- Marketing support
- Point of sale systems
- Scheduling Staff
- Guest Relations
- Menu knowledge
- Hygiene standards
- Youth supervision
- Youth Mentoring
- Recreational Activities
- Team Collaboration
Affiliations
- Volleyball
- Babysitting
- Pet sitting
Accomplishments
- A & B honor role
- Varsity volleyball team
- First graduating class of the school
Languages
English
Professional
Mackenzie Ball
- I have helped with my churches Sunday school and Vacation Bible Study during the school year/summer time.
References
References available upon request.
Timeline
Showmars FOH
James Bakis
07.2024 - Current
YMCA Counselor
Michelle Acosta
01.2022 - Current
High School Diploma -
Excelsior Classical Academy
Some College (No Degree) - Business
Durham Technical Community College