MacKenzie Barrow
Ayden,NC
Summary
Detail-oriented emergency services professional with experience in CAD entry, dispatch coordination, and compliance tracking. Strengths include mentoring, clear communication, and maintaining training records to support dependable public safety operations.
Overview
6
6
years of professional experience
Work History
911 Training Officer
Lenoir County Emergency Services
Kinston , NC
06.2026 - Current
- Developed training schedules for Lenoir County Emergency Services personnel.
- Maintained training records and certification files for department staff.
- Tracked compliance requirements for emergency services training standards.
- Assisted staff during hands-on exercises and equipment practice sessions.
- Coordinated with external vendors offering specialized training services.
Shift Supervisor
Lenoir County Emergency Services
Kinston , NC
06.2025 - 06.2026
- Monitored radio communications and coordinated field unit dispatch activities.
- Reviewed incident reports and updated shift logs for emergency operations.
- Checked equipment readiness and reported service needs to supervisors.
- Trained new staff on county emergency services protocols and expectations.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Assistant Shift Supervisor
Lenoir County Emergency Services
Kinston , NC
09.2024 - 06.2025
- Trained new staff on emergency procedures and shift expectations.
- Assisted supervisor with scheduling, staffing, and coverage decisions.
- Monitored radio traffic and dispatched units across county service areas.
Telecommunicator
Pitt County Sheriffs Office
Greenville, North Carolina
10.2023 - 08.2024
- Answered emergency and non-emergency calls for county emergency services.
- Prioritized urgent incidents using emergency protocols and call procedures.
- Monitored radio traffic and relayed clear field updates to responders.
- Gathered caller details and entered information into dispatch systems.
Telecommunicator
Lenoir County Emergency Services
Kinston , NC
09.2020 - 10.2023
- Sorted and prioritized emergency calls by call-taking protocols to support efficient dispatch.
- Sent police, fire, and EMS units to emergency calls.
- Recorded incident details in CAD system to support accurate and timely response.
- Tracked radio traffic during emergency responses across multiple channels.
Education
High School Diploma -
Ayden Grifton Highschool
Ayden, NC06-2019
Associate of Applied Science - 911 And Operations
Richmond Community College
Hamlet, NC10-2026
Skills
- Emergency dispatch
- Incident reporting
- CAD systems
- Radio communications
- Training development
- Training evaluation
- Staff development
- Regulatory adherence
- Detail orientation
- Verbal and written communication
- Active listening
- Multitasking Abilities
Timeline
911 Training Officer
Lenoir County Emergency Services
06.2026 - Current
Shift Supervisor
Lenoir County Emergency Services
06.2025 - 06.2026
Assistant Shift Supervisor
Lenoir County Emergency Services
09.2024 - 06.2025
Telecommunicator
Pitt County Sheriffs Office
10.2023 - 08.2024
Telecommunicator
Lenoir County Emergency Services
09.2020 - 10.2023
High School Diploma -
Ayden Grifton Highschool
Associate of Applied Science - 911 And Operations
Richmond Community College