Mackenzie Bartlett
Oakland,FL
Summary
Dynamic professional with a proven track record at The Walt Disney Company, excelling in roles that demand exceptional guest engagement and visual merchandising strategy. Skilled in leveraging social media marketing and collaborative team management to exceed objectives. Demonstrated ability to enhance brand management and business development, achieving significant improvements in guest service and sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Merchandise Cast Member
The Walt Disney Company
Disney Springs, Town Center Locations
10.2024 - Current
- Provide excellent guest service by courteously assisting their needs in a fast paced environment.
- Arranged items in favorable positions and areas of the store to attract guests and optimize sales.
- Ensured that all merchandise was accurately priced and displayed in accordance with company standards.
- Efficiently process payments using cash registers and point-of-sale systems.
Recreation Lifeguard
The Walt Disney Company
Magic Kingdom Monorail Resorts, BEAM Region
10.2023 - 11.2024
- Participated in monthly team bonding and training courses to stay up-to-date in water rescue and first aid techniques.
- Monitored the zone of responsibility with a 10/20 vigilance for potential signs of distress, and acted immediately in emergencies to alleviate potential injuries or fatalities, while adhering strictly to emergency action plan standards.
- Collaborated closely with team members to identify issues and the quickest methods for remediation to include each guest's need for assistance.
Server
Marley's Brewery & Grille
Bloomsburg, PA
02.2022 - 05.2023
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with kitchen and bar staff to ensure that each guest was served courteously, quickly, and efficiently.
- Monitored all guest-facing areas for cleanliness to ensure proper safety and setup at all times.
Food & Beverage Cast Member
The Walt Disney Company
Epcot Festivals & Sunshine Seasons Restaurant
07.2021 - 01.2022
- Focused on maintaining high-quality guest interactions, while including specially oriented details throughout their dining experience.
- Maintained knowledge of current menu items, ingredients, and preparation methods in order to safely and accurately resolve guests' questions and concerns regarding personal preferences and allergies.
- Circulated within assigned areas to assess the cleanliness of guest-facing areas and address customer needs, effectively prioritizing tasks during peak hours.
Leasing Agent
Vantage Student Housing
Philadelphia, PA
08.2018 - 08.2019
- Conducted informative and personalized tours, resulting in new leases.
- Advertised available models through various outlets, such as online listing sites, circulating promotional materials throughout campus, and holding promotional events to drive new traffic to our location.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios, and exceed leasing goals.
Marketing Intern
Journey Bank (First Columbia Bank & Trust Co)
Bloomsburg, PA
08.2017 - 06.2018
- Managed social media accounts, creating engaging posts and monitoring user interactions.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Created and executed social media strategies to increase customer engagement.
- Organized promotional events in the form of community outreach activities and competitions.
Education
Bachelor of Science - Marketing
Pennsylvania State University
University Park, PA05-2023
High School Diploma -
Central Columbia School District
Bloomsburg, PA06-2018
Skills
- Social Media Marketing
- Visual Merchandising Strategy
- Brand Management
- Business Development
- Customer Engagement
- Collaborative Team Management
Languages
Spanish
Professional
Certification
- Hootsuite Platform & Social Media Marketing Certification
References
References available upon request.
Timeline
Merchandise Cast Member
The Walt Disney Company
10.2024 - Current
Recreation Lifeguard
The Walt Disney Company
10.2023 - 11.2024
Server
Marley's Brewery & Grille
02.2022 - 05.2023
Food & Beverage Cast Member
The Walt Disney Company
07.2021 - 01.2022
Leasing Agent
Vantage Student Housing
08.2018 - 08.2019
Marketing Intern
Journey Bank (First Columbia Bank & Trust Co)
08.2017 - 06.2018
Bachelor of Science - Marketing
Pennsylvania State University
High School Diploma -
Central Columbia School District
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