Mackenzie Barton
Phoenix,AZ
Summary
Highly skilled and enthusiastic professional with more 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
11
11
years of professional experience
Work History
Practice Manager
Valley ENT
Scottdale, AZ
06.2023 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Supervised team of 11 office personnel.
- Addressed and remedied all patient or team member issues.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Front Office Supervisor
Valley ENT
09.2020 - 06.2023
- Oversaw clinic operations within a high volume ear, nose, and throat private practice with 3 healthcare providers including a Phoenix ranked top doctor
- Checked in/out patient collecting patient payments and verifying insurance eligibility
- Managed office schedule for 3 healthcare provided and ensured exceptional patient care by addressing and resolving all patient concerns.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Coached employees through day-to-day work and complex problems.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
Store Manager
Starbucks
04.2017 - 04.2019
- Oversaw all day to day store operations and supply orders for location
- Created staff schedules and submitted payroll for each team member
- Oversaw employee hiring and termination while providing staff support and feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
Front Office Representative
Cactus ENT
08.2013 - 07.2015
- Prepared all medical records requests and supply orders for the office
- Performed medical front office duties regarding chart prep, insurance eligibility, and collections
- Answered all incoming phone calls to the office and addressed any patient concerns or complaints.
Education
Bachelor's Degree - Criminal Justice
Arizona State University
Tempe, AZ05.2019
Skills
- EMR/EHRs: eClinicalWorks, Centricity, Netsmart
- Microsoft Products
- Insurance authorizations and surgery scheduling
- Medical Billing and eligibility
- ICD-10 and CPT Terminology
- New Hire Training
- Policy and procedure development
- Staff Management
- Payroll Administration
- Supplies Ordering
- Human Resources
- Problem-Solving
Personal Information
Title: Medical Office Supervisor
References
Alexa Jenkins, Valley ENT, Contact information will be supplied as needed.
Timeline
Practice Manager
Valley ENT
06.2023 - Current
Front Office Supervisor
Valley ENT
09.2020 - 06.2023
Store Manager
Starbucks
04.2017 - 04.2019
Front Office Representative
Cactus ENT
08.2013 - 07.2015
Bachelor's Degree - Criminal Justice
Arizona State University
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