Mackenzie Bathen
Inver Grove Heights,MN
Summary
Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise. Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Nanny
Private Family Client
06.2023 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Event Specialist
Shirts On Site
12.2022 - Current
- Interfaced with clients to understand event objectives.
- Managed event logistics and operations.
- Operated heat press to produce custom apparel
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Processed customer payments and bagged items to complete buying experience.
Teacher Aide
Amazing Beginnings Montessori
12.2022 - 06.2023
- Assisted teachers with supervision and care of children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Promoted development of social, emotional, and communication skills in infants.
Lifeguard
City Of Inver Grove Heights
12.2021 - 06.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Administered CPR and first-aid following best practices.
- Scanned main areas to monitor for any safety risks.
- Recorded daily activity logs and incident reports for tracking purposes.
Swim Instructor
City Of Inver Grove Heights
12.2021 - 06.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught students pool and water safety guidelines.
- Adapted teaching techniques to different learning styles.
- Implemented proper safety protocols and emergency response plans.
- Developed and implemented lesson plans based on individual student needs.
- Prepared equipment before each class class and stored items promptly after classes.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Provided emergency first aid and CPR as needed.
Cashier
Gertens Farm Market
05.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
- Rearranged planting beds and flower gardens seasonally.
- Assisted customers with finding requested plants and flowers.
- Unloaded plants and nursery items from delivery trucks.
- Communicated with coworkers and management to report challenges.
Education
St. Croix Lutheran Academy
West St. Paul, MN06.2025
Skills
- Early Childhood Development
- Retail Sales Customer Service
- Speaking
- Guest Satisfaction
- CPR/First Aid
- Greet Guests
- Conflict and Complaint Resolution
- Guest Inquiries
- Process Payments
- Cooperative Attitude
- Complex Problem-Solving
Certification
- First Aid/CPR Certified
- Bloodborne pathogens
- Heimlich maneuver
Timeline
Nanny
Private Family Client
06.2023 - Current
Event Specialist
Shirts On Site
12.2022 - Current
Teacher Aide
Amazing Beginnings Montessori
12.2022 - 06.2023
Lifeguard
City Of Inver Grove Heights
12.2021 - 06.2023
Swim Instructor
City Of Inver Grove Heights
12.2021 - 06.2023
Cashier
Gertens Farm Market
05.2021 - 08.2022
St. Croix Lutheran Academy
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