Mackenzie Bland
Fort Worth,Texas
Overview
3
3
years of professional experience
Work History
Makeup Artist
MAC Cosmetics
Fort Worth, TX
08.2020 - 03.2022
- Maintained inventory levels by stocking, rotating and replenishing units.
- Reported product issues or inconsistencies to supervisor.
- Collaborated with other makeup artists to achieve team and counter goals.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Created brand awareness through sharing and demonstration of product knowledge.
Call Center Representative
SPH Analytics
Fort Worth, TX
01.2020 - 08.2020
- Updated databases with new and modified customer data.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Maintained strong call control and quickly worked through scripts to address problems.
Seasonal Fulfillment Associate
Macy's
North Richland Hills, TX
11.2019 - 01.2020
- Organized boxes or bags and palletized orders based on carrier method.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Packed merchandise for delivery and moved items to delivery area.
- Followed proper packaging requirements depending on order size and type.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Packed items according to customer's specifications and requirements.
Seasonal Worker
Kohl's
Hurst, Texas
10.2018 - 02.2019
- Answered store and merchandise questions and led customers to wanted items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
High School Diploma -
Richland High School
North Richland Hills, Tx06-2019
Skills
- Service Promotion
- Color Composition
- Endurance
- Presentations and Demonstrations
- Product Packaging
- Material Handling
- Shipment Preparation
- Order Picking
- Call Control
- Customer Service
- Product Upselling
- Data Entry
Timeline
Makeup Artist
MAC Cosmetics
08.2020 - 03.2022
Call Center Representative
SPH Analytics
01.2020 - 08.2020
Seasonal Fulfillment Associate
Macy's
11.2019 - 01.2020
Seasonal Worker
Kohl's
10.2018 - 02.2019
High School Diploma -
Richland High School