Mackenzie Boatman

• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Developed individual treatment goals based on history and diagnosis.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Facilitated group and individual therapy in outpatient setting.
• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
• Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Led supportive group discussions and education sessions with alcohol and drug users and families.
• Coordinated referrals for addiction services based on individual client needs and preferences.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained confidentiality and upheld ethical standards in all interactions with clients, families, and colleagues.
• Conducted crisis interventions for clients experiencing suicidal thoughts or self-harm behaviors, ensuring safety and appropriate referrals.
• Utilized motivational interviewing techniques to encourage clients'' active participation in their treatment process.
• Led psychoeducational groups on topics such as stress management, coping skills, and mental health awareness to empower clients in their recovery journey.
• Continually updated professional knowledge through participation in continuing education workshops and conferences, enhancing the quality of care provided to clients.
• Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients'' diverse needs.
• Wrote reports on clients and maintained required paperwork.
• Collaborated with [Number]-person multidisciplinary treatment team to discuss treatment plans, progress and discharge decisions.

• Performed patient census operations, collecting data to generate comprehensive profile of practice's performance.
• Direct day-to-day administrative and operational functions 150-bed facility, providing guidance and leadership to over 15 employees across 3 campuses.
• Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
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• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Developed individual treatment goals based on history and diagnosis.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Facilitated group and individual therapy in residential setting.
• Provided comprehensive case management services, created treatment plans and connected clients to appropriate resources.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Led supportive group discussions and education sessions with alcohol and drug users.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Helped patients receive appropriate, high-quality care with reasonable results.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
• Evaluated treatment plans against individual goals and healthcare standards.

Monitored and assisted clientele in using telephone and computer to acquire resources for after care planning.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained energy and enthusiasm in fast-paced environment.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Overseeing daily activities of up to ten peer recovery coaches including individual participant encounters, peer group meetings, documentation submittal, and crisis intervention
• Accomplished multiple tasks within established timeframes.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Delivered feedback to decision-makers regarding employee performance and training needs.

• Offering one-on-one peer support as participants face opportunities and challenges in their recovery journeys
• Participating in weekly team operations meetings and coordinating care for individual participants
• Training new peer recovery coaches on specific Relevant Recovery program specifics
• Gathered information about useful resources and helped coordinate referrals.
• Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
• Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
• Conducted workshops on various topics related to addiction and mental health, raising awareness in the community about available resources.
• Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, stress management techniques, and mindfulness practices.
• Strengthened relationships with community partners, enabling better access to resources and support services for clients.
• Participated in multidisciplinary meetings focused on providing comprehensive assistance.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.

• Providing product manufacturing and materials handling assistance to a leading developer of protective packaging and energy management solutions