Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Timeline
Generic

Mackenzie Bollman

Denton

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Denton Country Club
08.2021 - Current
  • Exceptional interpersonal and team-building skills with many strategies to build rapport with a range of members
  • Thorough knowledge of menu offerings, including food and wine pairings
  • Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders
  • Success multitasking while remaining professional and courteous in fast-paced environments

Banquet Captain

Denton Country Club
10.2022 - 10.2023
  • Set up and prepare for events hosting anywhere from 15 to 400 people
  • Manages 2 to 4 servers on the day of the event and ensures that any issues are dealt with immediately and properly
  • Connects with the kitchen to ensure that plated and buffet dinners are set up accordingly to what is served

Front End Service Manager

Tom Thumb
04.2018 - 08.2020
  • Managed the front end of the store
  • Oversaw the work of around twenty employees
  • Ensured that the team was exceeding standards in customer service and satisfaction

Education

Bachelor of Science - Hospitality Management

The University Of North Texas
Denton
05.2024

Skills

  • Team member support
  • Food inspection
  • Daily specials memorization
  • Hostess support
  • Table resetting
  • Food running
  • Guest engagement
  • Allergy awareness
  • Wine service
  • Dish preparation
  • Cash handling
  • Regulatory compliance
  • High volume dining
  • Point of sale operation
  • Dining customer service
  • Food safety practices
  • Menu item recommendation
  • Dining area maintenance
  • Task prioritization
  • Food sales and promotion
  • Dining crew workflow optimization
  • Food station setup
  • Ordering procedures
  • Menu memorization
  • Buffet setup and takedown
  • Table setting
  • Food safety oversight
  • Multitasking and organization
  • Upselling techniques
  • Professional appearance
  • Suggestive selling
  • Banquet coordination
  • Service prioritization

Accomplishments

Denton Country Club Employee of the Month

-

-

Awards

Employee of the Month, 02/01/23, Working as the Banquet Captain at the Denton Country Club

Certification

10 hour OSHA Certification

Food Handlers

TABC

Timeline

Banquet Captain

Denton Country Club
10.2022 - 10.2023

Server

Denton Country Club
08.2021 - Current

Front End Service Manager

Tom Thumb
04.2018 - 08.2020

Bachelor of Science - Hospitality Management

The University Of North Texas