Mackenzie Boone
Boone,NC
Summary
Dynamic and experienced restaurant professional with a proven ability to thrive in high-demand, fast-paced environments. Recognized for delivering quality-focused service, strong multitasking skills, and effective team leadership. Adept at training staff, streamlining operations, and upholding high standards of food safety. Known for exceptional communication skills that enhance guest satisfaction and contribute to a positive, efficient team dynamic.
Overview
6
6
years of professional experience
Work History
Restaurant Server
The Inn at Crestwood
06.2023 - 01.2024
- Advanced from hostess to server and catering staff, demonstrating adaptability and growth in an upscale dining setting.
- Upheld high standards of cleanliness and ambiance to promote guest comfort in a fast-paced environment.
- Successfully managed multiple front-of-house responsibilities, including order-taking, meal service, table clearing, and addressing guest needs with speed and accuracy.
- Exhibited strong communication skills by assisting fellow servers during peak hours, ensuring team success.
- Utilized in-depth knowledge of menu items, flavor profiles, and wine pairings to enhance guest dining experience and satisfaction.
- Demonstrated adaptability and quick recall by consistently mastering daily specials, rotating menus, and a dynamic bar selection.
Restaurant Shift Lead
Your Pie
01.2018 - 07.2022
- Streamlined front-of-house workflow by adjusting labor schedules as needed, stepping into multiple roles as required, and serving as a key liaison between staff and management to support team performance.
- Entrusted with end-of-day cash operations, including accurate drawer reconciliation and secure deposit handling, demonstrating a high level of responsibility and attention to detail.
- Effectively trained in handling deliveries, stocking, and prep duties, ensuring timely execution and smooth coordination with kitchen staff during peak service periods.
- Led by example in enforcing health and safety standards, ensuring consistent cleanliness and compliance in a fast-paced, high-volume restaurant environment.
Customer Service Representative
Publix
03.2020 - 08.2020
- Handled high-pressure situations professionally, resolving customer issues and promptly addressing product and service inquiries.
- Demonstrated flexibility and reliability during the COVID-19 pandemic by quickly adapting to changing conditions and completing expedited training across multiple roles to support staffing shortages.
- Ensured fast, accurate transactions using various payment methods, while handling customer concerns professionally, demonstrating adaptability and strong problem-solving skills.
Education
Bachelor of Arts - Theatre & English
Appalachian State University
Boone, NC05-2026
Skills
- Quality-focused service
- Thrives in high-demand environments
- Strong multitasking and organizational skills
- Excellent memory retention aiding in salesmanship and customer satisfaction
- Knowledgeable in food and beverage pairings
- Experienced in tray balancing and safe food delivery
- Skilled in multi-course meal service and timing
- Experienced in Point of Sale system operations and check payment processing
- Trained in food safety and sanitation compliance
Timeline
Restaurant Server
The Inn at Crestwood
06.2023 - 01.2024
Customer Service Representative
Publix
03.2020 - 08.2020
Restaurant Shift Lead
Your Pie
01.2018 - 07.2022
Bachelor of Arts - Theatre & English
Appalachian State University
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