Mackenzie Bradley Burns
Washington,DC
Summary
Sophomore at Mount Holyoke College with hands-on experience in food service operations and residential leadership. Skilled in customer service, conflict resolution, and multitasking across fast-paced, team-based environments. Reliable and adaptable, with a proven ability to take on diverse responsibilities and build strong relationships within teams and communities.
Overview
5
5
years of professional experience
Work History
Resident Advisor
Mount Holyoke College
South Hadley, Massachusetts
2026.08 - Current
- Led live-in student leadership in residential community, fostering positive living-learning environment through collaboration with facilities, housekeeping, and student engagement staff
- Maintained active, approachable presence in hall, dedicating 15+ hours weekly to enhance resident support and strengthen community engagement
- Facilitate peer mediation to resolve interpersonal conflicts within the residential community
- Participate in on-call duty rotation, including weekend and holiday coverage, conducting regular safety rounds and responding to resident needs after hours
- Coordinated opening and closing of residence halls each term, managing logistics for hundreds of student move-ins and move-outs to ensure smooth transitions
- Engaged in regular communication with team members to discuss community updates and resident needs. with supervising Area Coordinator and Residential Life staff to address community needs and escalate issues appropriately
- Complete comprehensive leadership training (40+ hours) covering crisis response, conflict resolution, and community development
- Attend and contribute to weekly team meetings, maintaining consistent communication and accountability within the RA staff team
Multi-Role Restaurant Staff
Black Joy, Oak Bluffs Martha's Vineyard
Oak Bluffs, Massachusetts
2022.05 - Current
- Rotated through various front- and back-of-house roles, including server, line cook, and dishwasher, to support restaurant operations.
- Managed customer service and client engagement as a server, handling tables directly and resolving guest needs
- Expedited orders between kitchen and floor during high-volume service, ensuring accurate and timely delivery across multiple tables.
- Prepped ingredients and cooked menu items on the line during dinner and event rushes
- Monitored and organized inventory levels to maintain stocked kitchen and service areas.
- Supported catering events, including setup and food service off-site
- Facilitated electronic tip distribution among staff to ensure timely and accurate payments, supporting payroll operations.
Junior Firefighter
Oak Bluffs Fire Station, Oak Bluffs Martha's Vineyard
2024.07 - 2025.05
- Participated in various rescue and lifesaving training sessions to enhance skills and preparedness.
- Engaged in training drills to enhance firefighting skills and teamwork.
- Engaged in training drills and exercises to strengthen emergency response skills.
- Attended trainings to maintain knowledge of firefighting techniques and suppression methods, supporting quick decision-making in emergencies.
- Collaborated with senior firefighters to develop emergency response plans.
- Attended meetings with supervisors to discuss safety procedures and protocols.
- Participated in rehabilitation area activities, including medical situational readiness evaluations and sustenance and hydration for firefighters.
Sales Associate
Soft As a Grape, Oak Bluffs Martha's Vineyard
2021.07 - 2021.08
- Guided customers in finding products, addressing inquiries, and providing tailored product recommendations.
- Managed cash and credit sales transactions, ensuring accurate processing and customer satisfaction.
- Assisted in inventory management and organized stock to maintain optimal store presentation.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Undergraduate -
Mount Holyoke College
South Hadley, Mass2026-09
High School -
Fusion Academy
Washington DC2025-06
Skills
- Community engagement
- Conflict resolution
- Emergency preparedness
- Team collaboration
- Customer service
- Peer mentoring
Timeline
Resident Advisor
Mount Holyoke College
2026.08 - Current
Junior Firefighter
Oak Bluffs Fire Station, Oak Bluffs Martha's Vineyard
2024.07 - 2025.05
Multi-Role Restaurant Staff
Black Joy, Oak Bluffs Martha's Vineyard
2022.05 - Current
Sales Associate
Soft As a Grape, Oak Bluffs Martha's Vineyard
2021.07 - 2021.08
Undergraduate -
Mount Holyoke College
High School -
Fusion Academy