Mackenzie Brady

• Scheduled and ran triage calls for projects throughout the week. Following up and resolving any issues that arose during the calls.
• Formulated deployment plans in conjunction with Project Managers for MST and 3PL initiatives.
• Developed comprehensive Standard Operating Procedures for CORP team.
• Streamlined and maintained efficient communication protocols within MST field operations.
• Facilitated effective communication with third-party vendors.
• Participation in the 3PL bidding process. Giving input on awards based on previous experience with 3PL and their workmanship.
• Analyzed current and past trends in key performance indicators to identify potential areas of improvement.
• Maintained an open line of communication with cross-functional partners to ensure all project updates were communicated quickly and efficiently.
• Managed Teams sites for multiple projects that contained regularly updated project information.
• Used data from past projects to forecast the hours required for future, similar projects.
• Facilitated communication of project timelines to ensure alignment among cross-functional partners.
• Coordinated meetings with cross-functional teams to discuss strategic initiatives.
• Maintained a repository of all project-related documents including contracts, specifications, drawings.
• Assisted project managers in developing presentations for team meetings or stakeholder reviews.
• Conferred with the project team weekly to identify and resolve problems.
• Participated in fixture and graphic testing for projects, identified potential risks and issues, and provided solutions to mitigate them.
• Ensured compliance with company policies and procedures related to project management activities.

FPMs are responsible for managing third party vendors in merchandising environments in Lowe's and upholding merchandising standards.

• Understand and execute blueprints
• Understand and execute planograms
• Execute and uphold Lowe's merchandising standards in projects
• Work with vendors to understand the space required based on sales
• Create connections with vendors, store management, and third party labor
• Account for unexpected changes and resolve issues onsite and remotely considering Lowe's merchandising and safety standards
• Collateral management and ordering processes
• Managing multiple third party labor teams at once (electricians, carpenters, merchandisers)
• Work with Deployment Analysts to communicate project details with stores
• Manage travel/work expenses through budgeting and weekly expense reports
• Keep in touch with stores after projects are finished to check in on missing collateral and to see how the finished project has affected their store
• Ensured successful completion of field projects within set timelines.
• Monitored progress of each stage in the implementation process of field projects.
• Identified potential risks and developed strategies to mitigate them in the course of executing field projects.
• Maintained effective communication between stakeholders involved in the execution of field projects.
• Drafted reports on progress made in executing various stages of a given project.
• Performed quality assurance checks throughout all phases of a given project's lifecycle.
• Developed documentation such as training materials, Best Practices for projects in the "Test" phase, and operational procedures for completed fields projects.
• Evaluated requests for change orders issued by contractors or other personnel working on a project.
• Provided training sessions for new employees on safety protocols specific to their jobsite locations.
• Recognized by management for providing exceptional results.
• Proactively took on additional duties and responsibilities, demonstrating initiative and adaptability.

As a Department Supervisor I was responsible for making sure the tasks passed down from upper level management are done as well as my own personal goals. This takes time management skills, goal setting, delegation, and recognizing my team's personal strengths and weaknesses. This is a list of my personal responsibilities:

• Conducted performance reviews for staff members.
• Organized and updated schedules to optimize coverage for expected customer demands while considering employee availability
• Provided coaching and mentoring support to team members.
• Maintained detailed records of employee attendance and leave requests.
• Analyzed data to identify areas of improvement within the department.
• Ensured compliance with all safety regulations across the department.
• Collaborated with other departments to coordinate activities and resolve issues.
• Established goals for each team member and monitored progress towards those objectives.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Mentored employees in management of complicated sales, complex issues and difficult customers.
• Inventory management using different tools including; attending monthly shrink meetings, weekly cycle counts, maintaining top stock accuracy through labeling, and participating in annual store inventory
• Working E-Velocity. This tools compares the length of time we’ve carried a product vs. the last time we sold the product and ensures that I have done everything to create sales for this product i.e. cycle counting, down stocking, making sure it is set to planogram
• Monthly shrink meetings to discuss where our departmental shrink is coming from and what measures we can take to reduce it
• Power Equipment Trainer: introduce new associates to power equipment, train them, and maintain the knowledge/safety of other licensed associates
• Weekly meeting with other managers to keep each other updated on our departments and the overall store’s needs going into the next fiscal week
• Top stock management: Keeping all top stock in the correlating bays
• Ensuring my department upholds the Big 3, Clean&Safe, Customer Service, and In-stock
• Ordering out-of-stock product for my department
• Working with MST to create displays and pods for department
• Following work lists handed down from upper management and creating daily work lists for my own associates
• Working with vendors to ensure their needs are being met in the store, sharing ideas for displays and pods, and also keeping up to date on sales for their products
• As Captain of the Safety Team, I ensure that all associate are working safe and staying up to date on policy and procedure as it relates to each department
• Providing great customer service
• Identifying solutions to problems as they may arise during a sale
• Knowledge and maintenance of planograms
• Participated in larger store activities including community outreach days, blood drives, and leading Build and Grow Clinics
• Attended Spring Kickoff with associates each year to interact with vendors, leran about new product, and expand our knowledge about current products
• Went on 2 separate Hurricane Relief missions with Lowe's. Once in 2019 to Myrtle Beach, SC and once in 2020 to New Orleans, LA

As a part of my recent experience as a Department Supervisor, I was asked to run point in our store for the Commack Reversal process because we did not have a qualified MSM at that time. During this time, I was responsible for:

• Time and team management of up to 40-50 third party workers each night and a 7 person red vest team from the store each morning.
• Executing the "Green Dot" process by: reading planograms, identifying the missing reorders numbers, recording the item numbers into different tracking systems, ordering the missing numbers, and putting up green dots with the reorder numbers and order date in the correlating area in the store.
• Consulting and reading a Lowe's store blueprint and planograms to solve issues relating to spacing, placement, and types of racking used in the store.
• Making informed, on the spot decisions based on my knowledge of how a store functions on a daily basis.
• Ensuring each team/team lead was held responsible for any mistake for poor execution by staying in contacting with their management on a weekly, if not nightly, basis.
• Updating the blueprint with the "Yellow, Green, and Red" identifier pins to indicate if bays were "in progress", "set", or, "missing 50% or more of it's product or displays" on a nightly basis.
• Keeping up with the appearance and organization of steel ordered for the project.
• Searching for and identifying the signage and display ordered for the project. Also, keeping them organized in assigned containers behind the store.
• Ensuring the store was in a shoppable condition each morning before teams left.
• Providing the store with a list identifying where product had been moved to, temporarily and permanently, each morning throughout the project.
• Ensuring each team worked safely and followed the Lowe's guidelines for third party teams.
• Working with management on getting projects done during the day to ensure the overnight and dayshift teams worked smoothly together.
• Working with the Field Project Managers assigned to our project.

• Assisted customers in selecting plants, flowers, and gardening supplies for their home gardens.
• Conducted routine maintenance of nursery stock including watering and identifying pests/disease.
• Provided customer service to guests regarding plant selection, care instructions, and general inquiries.
• Organized and maintained the nursery area ensuring a neat and orderly display of products.
• Weekly cycle counts and annual inventory of live goods
• Disposing of and billing out dead plants
• Organizing the storage and pickup of plant carts by contacting the vendors on a bi-weekly basis
• People Leader in the department, meaning I kept fellow associates on task and focused on completing work list items when the Department Supervisor was not present
• Merchandising and organizing plants based on type
• Receiving and unloading live good deliveries
• Developed promotional strategies for seasonal items in order to generate additional revenue streams.
• Created displays to attractively showcase merchandise in order to maximize sales potential.
• Inspected incoming shipments of plants for quality assurance prior to placing them on the sales floor.
• Trained new staff members on proper safety protocols and job procedures related to work in the nursery environment.
• Advised customers on best practices for planting, growing and caring for plants purchased from the store.
• Assisted with special events held at the nursery providing support where needed during setup or takedown processes.
• Provided technical advice on topics related to soil preparation, fertilizer application rates, irrigation systems installation and maintenance .
• Cultivated and strengthened relationships with customers by delivering top-notch service and support.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

• Greeted customers and identified their needs.
• Provided information about products and services available to customers.
• Processed customer orders accurately and efficiently.
• Escalated unresolved customer issues to the appropriate department or manager for resolution.
• Kept department tidy to store standards
• Kept department stocked
• Licensed to operate all power equipment present
• Processed receiving orders, mainly live goods
• Helped the Department Supervisor keep up with weekly inventory counts
• Assisted customers in Special Order items and explaining the delivery process
• Helped keep the displays in the department labeled, clean, and organized from customer interaction
• Working knowledge of Genesis
• Product demonstration for customers on Vendor presentation days

• Greeted customers and provided product knowledge.
• Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
• Operated cash registers to process payments from customers.
• Maintained cleanliness of work area throughout shift.
• Stocked shelves with products and supplies.
• Ensured all menu items were prepared in accordance with health and safety standards.
• Organized inventory for efficient restocking of products.
• Provided excellent customer service by addressing inquiries promptly and professionally.
• Checked expiration dates on products to ensure freshness of items served to customers.
• Assisted in the training of new staff members on proper sandwich-making techniques.
• Managed store bank deposits
• Held store keys and alarm codes to open/close the store