As a Department Supervisor I was responsible for making sure the tasks passed down from upper level management are done as well as my own personal goals. This takes time management skills, goal setting, delegation, and recognizing my team's personal strengths and weaknesses. This is a list of my personal responsibilities:
- Conducted performance reviews for staff members.
- Organized and updated schedules to optimize coverage for expected customer demands while considering employee availability
- Provided coaching and mentoring support to team members.
- Maintained detailed records of employee attendance and leave requests.
- Analyzed data to identify areas of improvement within the department.
- Ensured compliance with all safety regulations across the department.
- Collaborated with other departments to coordinate activities and resolve issues.
- Established goals for each team member and monitored progress towards those objectives.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Inventory management using different tools including; attending monthly shrink meetings, weekly cycle counts, maintaining top stock accuracy through labeling, and participating in annual store inventory
- Working E-Velocity. This tools compares the length of time we’ve carried a product vs. the last time we sold the product and ensures that I have done everything to create sales for this product i.e. cycle counting, down stocking, making sure it is set to planogram
- Monthly shrink meetings to discuss where our departmental shrink is coming from and what measures we can take to reduce it
- Power Equipment Trainer: introduce new associates to power equipment, train them, and maintain the knowledge/safety of other licensed associates
- Weekly meeting with other managers to keep each other updated on our departments and the overall store’s needs going into the next fiscal week
- Top stock management: Keeping all top stock in the correlating bays
- Ensuring my department upholds the Big 3, Clean&Safe, Customer Service, and In-stock
- Ordering out-of-stock product for my department
- Working with MST to create displays and pods for department
- Following work lists handed down from upper management and creating daily work lists for my own associates
- Working with vendors to ensure their needs are being met in the store, sharing ideas for displays and pods, and also keeping up to date on sales for their products
- As Captain of the Safety Team, I ensure that all associate are working safe and staying up to date on policy and procedure as it relates to each department
- Providing great customer service
- Identifying solutions to problems as they may arise during a sale
- Knowledge and maintenance of planograms
- Participated in larger store activities including community outreach days, blood drives, and leading Build and Grow Clinics
- Attended Spring Kickoff with associates each year to interact with vendors, leran about new product, and expand our knowledge about current products
- Went on 2 separate Hurricane Relief missions with Lowe's. Once in 2019 to Myrtle Beach, SC and once in 2020 to New Orleans, LA
As a part of my recent experience as a Department Supervisor, I was asked to run point in our store for the Commack Reversal process because we did not have a qualified MSM at that time. During this time, I was responsible for:
- Time and team management of up to 40-50 third party workers each night and a 7 person red vest team from the store each morning.
- Executing the "Green Dot" process by: reading planograms, identifying the missing reorders numbers, recording the item numbers into different tracking systems, ordering the missing numbers, and putting up green dots with the reorder numbers and order date in the correlating area in the store.
- Consulting and reading a Lowe's store blueprint and planograms to solve issues relating to spacing, placement, and types of racking used in the store.
- Making informed, on the spot decisions based on my knowledge of how a store functions on a daily basis.
- Ensuring each team/team lead was held responsible for any mistake for poor execution by staying in contacting with their management on a weekly, if not nightly, basis.
- Updating the blueprint with the "Yellow, Green, and Red" identifier pins to indicate if bays were "in progress", "set", or, "missing 50% or more of it's product or displays" on a nightly basis.
- Keeping up with the appearance and organization of steel ordered for the project.
- Searching for and identifying the signage and display ordered for the project. Also, keeping them organized in assigned containers behind the store.
- Ensuring the store was in a shoppable condition each morning before teams left.
- Providing the store with a list identifying where product had been moved to, temporarily and permanently, each morning throughout the project.
- Ensuring each team worked safely and followed the Lowe's guidelines for third party teams.
- Working with management on getting projects done during the day to ensure the overnight and dayshift teams worked smoothly together.
- Working with the Field Project Managers assigned to our project.