Mackenzie Brault

During my employment at Pet Supplies Plus, i held the following responsibilities:

• Assisted customers with product selection, providing knowledgeable recommendations on pet food, medications, and general pet care.
• Oversaw incoming shipments, including receiving, inventory management, and data entry.
• Promoted from Team Lead to Shift Lead within two weeks of employment, recognized by store owners and management for strong leadership and performance.
• Managed store resets and merchandising to enhance product visibility and sales.
• Provided care for in-store animals, ensuring their well being and proper handling.
• Conducted ongoing research on pet care to stay informed and relay accurate information to customers.

• Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
• Administrative duties such as sorting, scanning, and filing documents.
• Allocate daily medicaid deposits across agency programs and record them in quickbooks.
• Review group home receipts and prepare reimbursement for the Finance Manager to enter into quickbooks.

• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
• Monitored and maintained clean working areas and cooking surfaces.
• Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
• Handled customer complaints professionally to prevent negative reviews or loss of business.
• Provided excellent customer service by taking orders, answering questions and responding to customer complaints.