MACKENZIE BROWN
Phoenix,AZ
Summary
Customer facing professional with experience at busy front desks, member-based businesses, and high traffic service environments. Comfortable managing phones, scheduling, check in, and payments while staying calm and friendly when it’s busy. Quick to learn new systems and known for remembering names, details, and keeping guests comfortable.
Personable and reliable with strong interpersonal skills and positive attitude. Understanding of basic cash handling procedures and adept at performing quick and accurate transactions. Committed to providing excellent customer service to enhance shopping experience.
Transitioning from fast paced retail environment where skills in customer interaction and cash handling were developed. Demonstrates efficiency in managing transactions and resolving customer inquiries. Aims to leverage these transferrable skills in new professional field.
Overview
3
3
years of professional experience
Work History
Cashier Assistant (Seasonal)
Costco Wholesale
10.2025 - 01.2026
- Helped move members through checkout quickly, assisting with unloading carts, scanning, bagging, and loading purchases.
- Answered member questions on the floor and at the lanes, staying friendly and upbeat even during rushes.
- Worked closely with the front end to manage long lines and member concerns without slowing down the flow.
- Processed customer transactions efficiently at point-of-sale terminals.
- Assisted in merchandise stocking and organization on sales floor.
- Adapted quickly to changing priorities during peak shopping hours.
Server
Zinburger
06.2025 - 10.2025
- Managed multiple tables in a busy environment, greeting guests, taking orders, and handling payments accurately.
- Answered questions about the menu and allergies, making sure guests felt comfortable and clear on their choices.
- Resolved guest concerns quickly and looped in management when something needed extra attention.
- Delivered exceptional customer service in fast paced dining environment.
Front Desk Associate & Esthetician
North Scottsdale Med Spa
08.2024 - 01.2025
- Managed 20–30 daily client appointments, check ins, and follow up bookings while handling phone calls and scheduling changes
- Checked clients in and out, processed payments and memberships, and kept client records accurate and up to date.
- Answered questions about services, packages, and promotions, and routed calls or messages to providers and management when needed.
- Helped keep the lobby and front desk organized, stocked, and presentable throughout the day.
Esthetician / Front Desk Support
Icebox Cryotherapy
07.2023 - 06.2024
- Supported front desk with scheduling, client intake forms, and membership questions during peak hours.
- Guided clients through services, explained policies in a clear, friendly way, and handled basic concerns on the spot.
- Maintained clean rooms and helped keep the lobby and front area tidy and welcoming.
- Delivered personalized skincare treatments to enhance client satisfaction and promote skin health.
- Collaborated with team members to maintain a clean and organized treatment environment.
- Assisted in inventory management, ensuring availability of essential products for services.
Education
High School Diploma -
Chaparral High School
Scottsdale, AZ05-2019
Skills
- Phones & message taking (voice and email) Appointment scheduling & calendar management
- Customer service & conflict resolution
- POS systems, billing, and membership activity
- Office organization, filing, and basic data entry
- Team communication and time management
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
Timeline
Cashier Assistant (Seasonal)
Costco Wholesale
10.2025 - 01.2026
Server
Zinburger
06.2025 - 10.2025
Front Desk Associate & Esthetician
North Scottsdale Med Spa
08.2024 - 01.2025
Esthetician / Front Desk Support
Icebox Cryotherapy
07.2023 - 06.2024
High School Diploma -
Chaparral High School