Mackenzie Burkett
Charlotte,NC
Summary
Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and customer service skills. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously. As well as hardworking, highly motivated, and eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Server/waitress
Chili's
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
SERVER/WAITRESS
Bad Daddy's
01.2023 - 07.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
TEAM MEMBER
Shake Shack
01.2022 - 12.2022
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
TEAM MEMBER
Smoothie King
02.2021 - 12.2021
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
HOST
Carolina Ale House
01.2020 - 01.2021
- Greeted guests in a friendly and professional manner, providing excellent customer service.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
HIGH SCHOOL DIPLOMA -
Ardrey Kell High School
Charlotte, NC06.2022
Skills
- Strong Work Ethic
- Sales Techniques
- Organizational Skills
- Attention to Detail
- Exceptional Customer Service
- Positive Attitude
- Team Collaboration
- Adaptable and Flexible
- Ability to Lift 30 Pounds
- Warm and Friendly
- Team Player
- Exceptional customer service
- Guest Engagement
- Cash Handling
- Professional Appearance
- Beverage Preparation
- Item promotion
- Reliable and Responsible
- High Energy and Stamina
- Excellent Communication
- Relationship Building
- Teamwork and Collaboration
- Effective Communication
- Cleaning and sanitizing
- Time Management
- Transactions and Cash Handling
References
References available upon request
Timeline
Server/waitress
Chili's
02.2024 - Current
SERVER/WAITRESS
Bad Daddy's
01.2023 - 07.2023
TEAM MEMBER
Shake Shack
01.2022 - 12.2022
TEAM MEMBER
Smoothie King
02.2021 - 12.2021
HOST
Carolina Ale House
01.2020 - 01.2021
HIGH SCHOOL DIPLOMA -
Ardrey Kell High School