Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Burlingame

Sand Springs,OK

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Retail Manager

Tradehome Shoes
07.2019 - Current
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor.

Manager in Training

Brown Shoe Fit
07.2021 - 03.2022
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed strong relationships with suppliers, ensuring timely deliveries and favorable pricing agreements.
  • Identified market trends and adapted business strategies accordingly, ensuring continued relevance in a competitive industry landscape.
  • Executed payments to vendor accounts and completed payroll processing.

Team/Sales Lead

Club Car Wash
04.2017 - 07.2021
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.

Education

Business Administration, Business Marketing

Missouri Southern State University
Joplin, MO

High School Diploma -

Penn Foster High School
Joplin, MO
04-2016

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Visual merchandising
  • Team training and development
  • Merchandise planning
  • Staff recruitment
  • Building brand awareness
  • Strategic selling
  • Leadership development
  • Marketing strategy

Timeline

Manager in Training

Brown Shoe Fit
07.2021 - 03.2022

Retail Manager

Tradehome Shoes
07.2019 - Current

Team/Sales Lead

Club Car Wash
04.2017 - 07.2021

Business Administration, Business Marketing

Missouri Southern State University

High School Diploma -

Penn Foster High School

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Mackenzie Burlingame