Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
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Mackenzie Bustos

Bryan,TX

Summary

Motivated sales professional offering progressive sales and marketing experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

4
4
years of professional experience

Work History

Sale Associate

Dillard's
07.2022 - Current
  • Presented professional image consistent with company's brand values.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Kept detailed records of daily activities through online customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Stayed current on company offerings and industry trends.
  • Contributed to event marketing, sales and brand promotion.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Achieved or exceeded company-defined sales quotas.
  • Prepared merchandise for sales floor by pricing or tagging.

Sale Associate

Bath And Body Works, Limited Brands
10.2021 - 07.2022
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Presented professional image consistent with company's brand values.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Stayed current on company offerings and industry trends.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.

Sales Associate

Carters Oshkosh
11.2020 - 10.2021
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked stock using company inventory management software.
  • Processed product returns and assisted customers with other selections.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Sales Associate

Justice Tween Brands
06.2019 - 08.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved perfect attendance and on-time record.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Education

High School Diploma -

James Earl Rudder High School
Bryan, TX
05.2021

Skills

  • Sales trends
  • Stocking and Replenishing
  • Merchandising Knowledge
  • Sales
  • Exceptional Customer Service
  • Multi-tasking strength
  • Cash register operation
  • Merchandising understanding
  • Relationship building
  • Cash Handling
  • Product promotions
  • Shipment processing
  • Excellent people skills
  • Training Activities
  • Promotional Planning
  • Department Resets
  • Work Assignments
  • Product Line Promotion
  • Selling Techniques
  • Computer Tracking
  • Store Operations
  • Active Learning
  • Store Opening and Closing
  • Credit Card Transaction Processing
  • Restocking Procedures

REFERENCES

Renee Christine 361-894-2440

Nicole Wilganowski 979-693-6252

Timeline

Sale Associate

Dillard's
07.2022 - Current

Sale Associate

Bath And Body Works, Limited Brands
10.2021 - 07.2022

Sales Associate

Carters Oshkosh
11.2020 - 10.2021

Sales Associate

Justice Tween Brands
06.2019 - 08.2020

High School Diploma -

James Earl Rudder High School

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