Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mackenzie Cameron

Raleigh,NC

Summary

Friendly, experienced customer experience specialist with concentrations in hospitality, event and program management, and relationship building with clientele. Skilled in supervising, event coordination, and liaison for specialized groups and programs. Valued team member who delivers attention to detail, problem-solving skills, enthusiasm and dependability. Proven track record of delivering care in a compassionate and professional manner.

Overview

6
6
years of professional experience

Work History

Venue Assistant

Empire Events
Raleigh, NC
07.2023 - Current
  • Sales Team member, includes responding to inquiries, providing tours and information to prospective clients, drafting contracts, enforcing deadlines, and following up on leads in creative manners.
  • Responsible for 24% of annual sales in 2023, despite only joining the Sales Team for the final three months of the year and being responsible for only 33% of incoming inquiries at that time.
  • Supervise events from start to finish in three venues. Assists guests, clients, and vendors with any needs that arise.
  • Implement and enforce safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Provide exceptional customer experiences by merging competence with friendliness, allowing room to correct behavior or handle any issues without disturbing the event.
  • Handle office needs, such as building welcome boxes for new clients, inventory, and general building maintenance and cleaning.

Admission Counselor

Otterbein University
Westerville, OH
08.2020 - 06.2023
  • Positively represent Otterbein University and educate prospective students and families about the university
  • Actively manage prospective student inquires and applications via telephone, email, text message, etc.
  • Founded "May Days", a yield program to prevent students from dropping their enrollment fees over the summer term for the fall semester. Largely successful with 98% yield from attending students with 100 students per program
  • Supervisor of 40 students who work in three separate positions in the Office of Admission
  • Coordinator of daily visits, group visits, and member of Events team
  • Head of Hospitality Committee, a committee within our Staff Assembly government meant to recognize new employees, celebrate continuing employees, and design specialized employee campus tours.

Community Manager

The Champion Companies
Westerville, OH
04.2019 - 03.2020
  • Responsible for total on-site responsibilities for 204-unit luxury apartment community, and aiding the property from being 94% to 99.5% occupied
  • Accountable for financial, marketing, maintenance and administrative components of the property
  • Handled resident issues, complaints, or concerns in a way that best satisfies the resident and the needs of the community
  • Manage rentals of clubhouse spaces, including sharing pertinent information on the reserved spaces, handling contracts, and payment processing.

Customer Service Representative

The Crowne Plaza Hotel
Dublin, OH
05.2018 - 04.2019
  • Responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay in a 260 room hotel
  • Registering guests, making and modifying reservations hotel operator and performing concierge duties
  • Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Education

Bachelor of Arts - Communication And Spanish

Wittenberg University
Springfield, OH
05-2018

Skills

  • Strong Writing Skills
  • Event Coordination and Management
  • Supervising
  • Audio-Visual Equipment
  • Sales Support
  • Public Speaking
  • Educating and Training,
  • Crisis Management and Conflict Resolution
  • Customer Service
  • Strategic Thinking
  • Adaptivity

Accomplishments

  • Spirit Award (2022)-This award is given annually to an individual in the Enrollment Management Division for Otterbein University. Given based on dedication, teamwork, proactivity and representing the mission of undergraduate admissions.

Timeline

Venue Assistant

Empire Events
07.2023 - Current

Admission Counselor

Otterbein University
08.2020 - 06.2023

Community Manager

The Champion Companies
04.2019 - 03.2020

Customer Service Representative

The Crowne Plaza Hotel
05.2018 - 04.2019

Bachelor of Arts - Communication And Spanish

Wittenberg University

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Mackenzie Cameron