Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MacKenzie Caprara

Ferndale

Summary

Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.

Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Correctional Officer

Corecivic Inc.
07.2024 - 09.2024
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Conducted routine and emergency head counts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Crew Member

Shoe Dept. Encore
07.2021 - 11.2021
  • Worked front counter, and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Operated cash register to ring up final bill and process various forms of payment.

Crew Member

Little Caesars
09.2018 - 04.2020
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

High School Diploma -

Fraser High School
Fraser, MI
06-2017

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Mental health awareness
  • Search and seizure procedures
  • Safety
  • Gang awareness
  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Cleaning and sanitizing
  • Safe food handling
  • Integrity and honesty
  • Flexible schedule
  • Basic math
  • Safety awareness
  • Heavy lifting

Certification

  • First Aid Certification - American Red Cross.
  • CPR/AED Certification

Timeline

Correctional Officer

Corecivic Inc.
07.2024 - 09.2024

Crew Member

Shoe Dept. Encore
07.2021 - 11.2021

Crew Member

Little Caesars
09.2018 - 04.2020

High School Diploma -

Fraser High School

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MacKenzie Caprara