Mackenzie Cardillo

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Promoted business loyalty by fostering positive customer relationships.
• Cross-trained to handle different restaurant roles, including bar, kitchen, and to-go stations.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Responded to patron incidents in a professional and timely manner.
• Required strong communication and problem-solving skills and the ability to remain calm and composed in stressful situations.

Overall, my experience as a lifeguard has equipped me with invaluable skills and qualities that make me an asset to any team.