Mackenzie Bennion
West Haven,UT
Summary
Senior Healthcare Authorization and Enrollment Specialist with more than eight years of experience supporting complex commercial, Medicare, and Medicaid payer processes within fast-paced healthcare environments. Proven expertise in insurance authorizations, payer enrollment support, compliance, appeals, denial resolution, workflow improvement, and cross-functional collaboration. Recognized as a subject matter expert who trains new employees, leads process improvement initiatives, resolves complex payer issues, and consistently exceeds quality and productivity standards. Dedicated to improving patient access while ensuring operational excellence, regulatory compliance, and exceptional customer service.
Overview
11
11
years of professional experience
Work History
Authorization Specialist II
Myriad Genetics
01.2026 - Current
- Promoted to Authorization Specialist II based on consistent high performance, leadership contributions, and technical expertise.
- Serve as a subject matter expert for complex payer requirements, authorization workflows, and insurance regulations.
- Lead onboarding and training initiatives for new employees while mentoring teammates on payer-specific processes and internal procedures.
- Research and resolve complex payer issues by collaborating directly with insurance carriers, providers, leadership, and cross-functional departments.
- Partner with leadership to identify workflow gaps, analyze denial trends, and implement process improvements that increase operational efficiency.
- Participate in department initiatives involving Humana, Anthem, biomarker programs, and payer strategy projects focused on improving approvals, turnaround times, and reimbursement outcomes.
- Frequently selected to support new projects and cross-functional initiatives because of adaptability, reliability, and process knowledge.
- Maintain exceptional quality standards with consistent 99-100% audit scores while exceeding departmental productivity expectations.
- Contribute to organization-wide process documentation, workflow standardization, and operational improvements that strengthen patient access and revenue cycle performance.
Authorization Specialist I
Myriad Genetics
09.2023 - 01.2026
- Managed high-volume prior authorization requests across commercial, Medicare, and Medicaid payers while consistently exceeding productivity and quality expectations.
- Researched payer requirements and maintained expertise across numerous insurance portals and authorization systems.
- Collaborated with physician offices, providers, and payer representatives to obtain timely authorizations and minimize delays in patient care.
- Cross-trained across multiple business units to provide coverage during staffing shortages and increased workloads.
- Identified payer trends and process improvement opportunities that reduced rework and improved departmental efficiency.
- Participated in authorization and billing collaboration meetings to strengthen reimbursement accuracy and improve communication across departments.
- Assisted leadership with departmental projects focused on authorization workflow optimization and payer compliance.
- Maintained 99-100% quality audit scores for more than a year.
- Increased Humana approval rates through improved Letter of Medical Necessity processes.
- Consistently exceeded productivity goals, averaging above departmental expectations.
- Led multiple training sessions covering payer-specific workflows and authorization procedures.
- Became a trusted resource for coworkers across multiple business units regarding payer requirements and complex authorization scenarios.
- Selected for multiple cross-functional projects involving denial recovery, biomarker initiatives, workflow improvements, and payer strategy.
Unit Clerk
Ogden Clinic
09.2016 - 10.2021
- Coordinated prior authorizations for medications, imaging, specialist referrals, and medical services.
- Worked extensively with commercial insurance carriers and payer portals to secure timely approvals.
- Scheduled patient appointments and coordinated follow-up care with providers and specialists.
- Maintained detailed patient records while ensuring compliance with organizational policies and confidentiality requirements.
- Developed strong working relationships with providers, patients, and insurance representatives.
Receptionist
Ogden Clinic
12.2015 - 09.2016
- Scheduled appointments for multiple physician specialties.
- Assisted patients with registration, scheduling, insurance questions, and customer service.
- Managed high call volumes while maintaining accuracy and professionalism.
Education
Coursework Completed -
Weber State University
Child Development Associate (CDA) -
Rasmussen College
Certified Nursing Assistant (CNA) -
Davis Applied Technology College
High Honor Roll Graduate -
Clearfield High School
Skills
- Payer Enrollment & Revalidation
- Provider Credentialing Support
- Prior Authorizations
- Medicare & Medicaid
- Commercial Insurance Plans
- Payer Relations
- Enrollment Compliance
- Regulatory Compliance
- Appeals & Denial Resolution
- Workflow & Process Improvement
- Cross-Functional Collaboration
- Provider & Office Communication
- Database Management
- Data Integrity
- Medical Documentation Review
- Quality Assurance
- Team Training & Mentoring
- Microsoft Excel
- Microsoft Word
- Adobe Acrobat
- Organizational & Time Management
- Customer Service Excellence
Professional Highlights
- Over eight years of progressive healthcare authorization and payer experience.
- Extensive knowledge of commercial insurance, Medicare, Medicaid, and payer authorization requirements.
- Proven success leading training, mentoring employees, and supporting cross-functional teams.
- Recognized for identifying workflow improvements that increase efficiency and improve reimbursement outcomes.
- Consistently exceeds productivity goals while maintaining exceptional quality standards.
- Strong analytical, organizational, communication, and problem-solving skills with the ability to work independently or collaboratively.
Timeline
Authorization Specialist II
Myriad Genetics
01.2026 - Current
Authorization Specialist I
Myriad Genetics
09.2023 - 01.2026
Unit Clerk
Ogden Clinic
09.2016 - 10.2021
Receptionist
Ogden Clinic
12.2015 - 09.2016
Coursework Completed -
Weber State University
Child Development Associate (CDA) -
Rasmussen College
Certified Nursing Assistant (CNA) -
Davis Applied Technology College
High Honor Roll Graduate -
Clearfield High School