Mackenzie Carney
Cypress,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist, Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
Work History
Receptionist
Lemon's Lash
02.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
Server
Local Table
01.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Cashier
Local Table
01.2021 - 12.2021
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Hostess
Local Table
01.2020 - 12.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Special Needs Swim Instructor
Houston Swim Club
07.2020 - 09.2020
- Taught daily swim instruction to students varying in ages and skill levels.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Adapted teaching techniques to different learning styles.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Developed and implemented lesson plans based on individual student needs.
- Implemented proper safety protocols and emergency response plans.
Lifeguard Manager
Texas Aquatic Enterprises
06.2018 - 08.2018
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Scheduled lifeguards to provide adequate coverage of pool areas during operating hours.
- Tested and maintained water quality with periodic sampling.
- Monitored pool area for violations and potential hazardous situations.
- Carefully observed people to monitor pool activities and member safety.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
Education
High School Diploma -
Cypress Ranch High School
Cypress, TX05.2021
Skills
- Google Docs
- Telephone Skills
- Calendar Management
- Answer Telephone Calls
- Confirming Transactions
- Organization Skills
- Patient Reception
- Billing and Payment Processing
Timeline
Receptionist
Lemon's Lash
02.2022 - Current
Server
Local Table
01.2022 - 12.2022
Cashier
Local Table
01.2021 - 12.2021
Special Needs Swim Instructor
Houston Swim Club
07.2020 - 09.2020
Hostess
Local Table
01.2020 - 12.2020
Lifeguard Manager
Texas Aquatic Enterprises
06.2018 - 08.2018
High School Diploma -
Cypress Ranch High School