Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mackenzie Carrell

Hobbs

Summary

Adept in decision-making and interpersonal communication, I enhanced team efficiency and

customer satisfaction at Guidance Center of LEA County.my leadership and data entry skills contributed to a dynamic work environment, achieving a notable

improvement in project completion rates without compromising quality.

Detail-oriented individual with exceptional communication and project management skills. Proven

ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized

for taking proactive approach to identifying and addressing issues, with focus on optimizing

processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive

attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling

numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting

Overview

10
10
years of professional experience
2023
2023
years of post-secondary education

Work History

RTA guidance center

Guidance Center of LEA County
Hobbs
07.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Demonstrated respect, friendliness and willingness to help wherever needed.

Provided professional services and support in a dynamic work environment.

Used critical thinking to break down problems, evaluate solutions and makedecisions.

•Applied effective time management techniques to meet tight deadlines.

•Self-motivated, with a strong sense of personal responsibility.

•Developed strong communication and organizational skills through working on

group projects.

•Gained extensive knowledge in data entry, analysis and reporting.

•Assisted with day-to-day operations, working efficiently and productively with all

team members.

•Completed paperwork, recognizing discrepancies and promptly addressing for

resolution.

•Demonstrated strong organizational and time management skills while

•managing multiple projects.

•Excellent communication skills, both verbal and written.

•Developed strong organizational and communication skills through coursework

and volunteer activities.

•Developed and maintained courteous and effective working relationships.

Managed time efficiently in order to complete all tasks within deadlines.

•working with those whom have behavioral assistance

•CPR

•assist certified working with those whom have suicidal ideation

• making our young youth had transportation to school and to doctors appointments

•taking the youth out of town and to town outings

• feeding and cleaning the youths shelter

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.

General Manager

Pizza mill and sub factory
Hobbs
08.2019 - 07.2024
  • Managed daily operations of restaurant and production facility.
  • Oversaw staff scheduling and ensured adequate coverage.
  • Implemented training programs for new employees and ongoing staff development.
  • Enforced quality control standards for food preparation and service.
  • Coordinated inventory management to maintain stock levels.
  • Developed marketing strategies to promote new menu items and specials.
  • Maintained customer service excellence through staff engagement and feedback.
  • Collaborated with suppliers to negotiate favorable terms and pricing.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

•food handlers

Babysitter

Babysitting Service
Hobbs
01.2016 - 02.2023
  • Supervised children during playtime and structured activities.
  • Implemented safety protocols to ensure a secure environment.
  • Communicated effectively with parents regarding children's needs and schedules.

Education

Hobbs Highschool
Hobbs, NM

Skills

  • Inventory management
  • Staff training
  • Quality control
  • Budgeting
  • Conflict resolution
  • Effective communication
  • Team building
  • Problem solving
  • Time management
  • Safety protocol enforcement
  • Client engagement
  • Process improvement
  • Analytical thinking
  • Recordkeeping
  • Customer relations
  • Leadership
  • Organization
  • Interpersonal communication
  • Friendly, positive attitude
  • Dependable and responsible
  • [Area of certification] certified
  • Verbal communication
  • Attention to detail
  • Assist certification
  • CPR certified
  • SPI certified
  • Trauma certified
  • Security awareness certified

References

References available upon request.

Timeline

RTA guidance center

Guidance Center of LEA County
07.2024 - Current

General Manager

Pizza mill and sub factory
08.2019 - 07.2024

Babysitter

Babysitting Service
01.2016 - 02.2023

Hobbs Highschool
Mackenzie Carrell