MACKENZIE CASPER
Tacoma,WA
Summary
Seeking a position with a mission-driven organization where I can utilize my customer service skills to serve my community and learn new things.
Overview
5
5
years of professional experience
Work History
customer service
Barista, ANTHEM Coffee & Tea
08.2023 - 07.2023
- Delivered exceptional customer service to every customer by leveraging extensive product knowledge and creating welcoming, positive experiences.
- Experience serving customers at high-volume establishments
- Strong barista skills and techniques
- Developed a strong understanding of traditional and concept drink recipes and preparation
- Successful at working in high volume fast-paced environment
- Demonstrate consistent care for the store, the customer, and equipment by maintaining organization and cleanliness.
- Exhibited high energy and professionalism when dealing with clients and staff.
Pet Sitter
Dog Walker, Rover
11.2018 - 03.2022
- Built trusting connections with community members, as well as their dogs by being honest, ethical and compassionate
- Successfully addressed special needs of each client and their pets by building good rapport
- Was thoughtful, timely, and respectable
Salesperson
Lingerie • Nordstrom
07.2019 - 03.2021
- Worked on a specialized sales team delivering empathic, solution oriented service
- Was able to learn quickly and adapt to new tasks
- Understood how to engage with a variety of customers and coworkers
- Used multitasked professional and organized work ethic
- Assisted customers with decorum to satisfy their needs
- Was able to quickly and efficiently problem solve
- Balanced tasks with customer service priorities to meet timelines and sales goals
Receptionist
Lutheran Community Services NW
09.2018 - 11.2018
- Provided warm, welcoming and informative service to clients in vulnerable populations needing assistance
- Multitasked between in-person visitors, tasks at hand, and clients on the phone
- Managed volunteer tasks and assisted supervisors
- Organized important documents, files, and sensitive client information
- Maintained tidy and sanitary workspace as well as the shared areas of the building
Education
High School Diploma -
Tacoma School of The Arts
2019
Skills
- Coffee making skills
- Espresso shot pulling
- Latte art
- Leadership
- Coffee bean grinding
- Customer Service
- Critical Thinking
- Solution Oriented
- Adaptability
- Efficiency
- Team Player
- Organized
- Attention to detail
- Problem Solver
- Flexible and Adaptable
Timeline
customer service
Barista, ANTHEM Coffee & Tea
08.2023 - 07.2023
Salesperson
Lingerie • Nordstrom
07.2019 - 03.2021
Pet Sitter
Dog Walker, Rover
11.2018 - 03.2022
Receptionist
Lutheran Community Services NW
09.2018 - 11.2018
High School Diploma -
Tacoma School of The Arts
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