Mackenzie Cesario
The Colony
Summary
Accomplished Operations Manager. First-class communication and innovative leadership skills. Ambitious and determined to continually exceed expectations. Detail-oriented with superb people skills and public relations experience. Willing to take on added responsiibilites to achieve desired results. Up to date on current and upcoming trends. Accustomed to traveling to cover large territories. Well-rounded, hard-working, and driven to be successful.
Overview
7
7
years of professional experience
Work History
Operations Manager
DFW Storm Solutions > Dent Society
05.2023 - Current
- Act as a liaison between clients and their respective insurance companies
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Expert product and system knowledge, so that clients are confident in the service being provided
- Created a system to efficiently track, maintain, and perform each step promptly, as time is of the essence
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Review contracts and forms
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Audit all financials for accuracy
- Improved the overall process to achieve smooth, predictable, and timely results
- Mentored staff and sales reps in best practices for operational excellence and customer service delivery.
- Supervised operations staff and kept sales reps compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Managed budgets effectively, consistently delivering projects on time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring, and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Set and achieved company defined sales goals.
Executive Assistant
MVP Marketing
11.2022 - 05.2023
- Performed accounting activities such as creating invoices, managing business expenses, and creating financial reports
- Assisted in budget management by tracking expenses and processing invoices accurately.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Wrote and sent corporate communications on behalf of the CEO and COO
- Ensured follow-through on all discussed items at meetings
- Managed executive calendars, scheduling meetings, and coordinating travel arrangements efficiently.
- Answered high volume of phone calls and email inquiries.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Server
Austin Avenue
06.2018 - 11.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided exceptional customer service by taking orders and addressing inquiries promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register operations accurately, processing payments efficiently.
- Resolved customer complaints professionally, fostering positive dining experiences.
- Exceeded sales targets by upselling higher-end products to customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared and organized for seamless service transitions.
Education
Associate Degree - Business Management
Collin Community College
Plano, TX05-2022
Skills
- Excellent customer service skills, understanding that clients rely on a proactive, personalized, convenient, and competent approach
- Attention to detail, conflict resolution skills, adaptability, and excellent listening skills to leave clients satisfied
- Energetic, positive, and proactive
- Self-starter and fast learner
- Proven performer with a high productivity rating
- Exceptional time management
- Ability to prioritize and succeed under pressure
- Contract negotiation
- Expert in CRM systems Monday and CCC1
- Proficient in MS Word, Excel, PowerPoint, Office, Google Teams and QuickBooks
Timeline
Operations Manager
DFW Storm Solutions > Dent Society
05.2023 - Current
Executive Assistant
MVP Marketing
11.2022 - 05.2023
Server
Austin Avenue
06.2018 - 11.2022
Associate Degree - Business Management
Collin Community College