MacKenzie Chackman
Lone Tree,CO
Summary
Healthcare leader specializing in value-based care, practice transformation, and quality improvement across community health settings. Proven success partnering with executive, clinical, and operational leaders to improve quality outcomes, healthcare utilization, and organizational performance through change management, leadership development, and data-driven improvement. Experienced in building programs, developing people, and leading sustainable transformation.
Overview
8
8
years of professional experience
Work History
Practice Transformation Coach
Carina Health Network
06.2024 - Current
- Spearheaded a network-wide Q4 performance initiative within six months of hire, closing 900+ care gaps across 18 CHCs in under three months by aligning improvement efforts with shared-savings priorities.
- Bridge value-based care strategy and clinical operations across MSSP, Medicare Advantage, Medicaid, and commercial contracts to drive quality improvement and care-gap closure.
- Partner with executive, clinical, and operational leaders across eight FQHCs to drive practice transformation and quality improvement through data-informed action planning.
- Enhanced change management capabilities across Carina's 21-FQHC network by integrating Kotter and Prosci methodologies into quality improvement, leadership development, and implementation initiatives.
- Developed tools, frameworks, and educational resources that standardized practice transformation approaches and strengthened quality improvement capabilities across the network.
- Developed and facilitated Carina's Diabetes Quality Action Learning (QAL) curriculum, later expanding the program into a Chronic Conditions QAL to strengthen diabetes and hypertension performance improvement efforts.
- Represented Carina Health Network at the Azara User Conference, co-presenting data-driven practice transformation strategies and hypertension improvement approaches to a national audience.
Operations & Culture Strategy Consultant
Aerospace Education Competitions
02.2026 - Current
- Designed and facilitated the inaugural Global Operations & Impact Lab, delivering a six-session leadership and operations development program for volunteer leaders across the United States, United Kingdom, and South Africa.
- Developed operational infrastructure, including governance frameworks, project plans, dashboards, role definitions, communication pathways, and implementation resources, enhancing organizational effectiveness.
- Built and implemented a centralized knowledge management system, strengthening document control, cross-functional collaboration, and organizational continuity.
- Coached FTE and volunteer leaders in applying project management, operational planning, and accountability frameworks to strategic organizational priorities.
- Established standardized processes, tools, and reporting structures, increasing visibility, ownership, and execution across organizational initiatives.
Change Management Consultant
Colorado Access
02.2023 - 04.2024
- Redesigned Enterprise Project Management Office (EPMO) maturity model, integrating project management, process improvement, and change management to enhance organizational effectiveness and adoption.
- Developed and deployed change management toolkit featuring 30+ resources to facilitate enterprise-wide implementation and sustain adoption efforts.
- Partnered with executive and operational leaders to embed change management practices into strategic planning, decision-making, and organizational initiatives.
- Directed cross-area change management initiatives spanning 10+ business areas, covering stakeholder analysis, impact assessments, communications planning, and adoption strategies.
- Designed and executed communication, training, and sponsor plans for four major system implementations, improving organizational readiness and user adoption.
- Led change management workshops and training programs to develop organizational capability and reinforce employee engagement during periods of change.
Regional Medical Assistant Training Coordinator
Centura Health
11.2021 - 02.2023
- Led the redesign of medical assistant onboarding, apprenticeship, and workforce development programs, guiding cross-functional teams through program design, implementation, and change adoption.
- Co-developed a healthcare workforce grant program serving 150 students across 10+ career pathways, achieving a 92% enrollment success rate and supporting critical workforce recruitment efforts.
- Developed and delivered training curricula, learning resources, and continuing education programs supporting clinical, operational, and leadership development.
- Presented workforce and performance data to clinical and executive leaders, offering actionable recommendations that informed operational and talent development strategies.
- Designed and implemented a leadership development framework focused on coaching, mentorship, and career advancement, strengthening employee retention and internal promotion pathways.
- Facilitated Lean Six Sigma and change management training to strengthen continuous improvement capabilities and operational effectiveness across ambulatory care settings.
Clinical Lead
Centura Health
01.2019 - 11.2021
- Directly supervised eight medical assistants and coordinated daily clinical operations supporting three providers, including staffing, scheduling, workflow management, and timecard approvals.
- Directed hiring decisions, managed performance evaluations, created employee improvement plans, coached staff, and designed comprehensive medical assistant onboarding program.
- Led clinical operations for a high-volume COVID-19 vaccination site, coordinating 300 staff and volunteers while maintaining operational continuity and expanding service capacity fourfold.
- Sustained clinical operations and quality standards during COVID-19 pandemic with 5% of normal staffing through resource optimization, workflow redesign, and cross-training efforts.
- Led quality improvement initiatives that increased site assessment scores by 58% within two months, achieving 100% compliance.
- Enhanced operational performance and patient experience through performance monitoring, site evaluations, and data-driven process improvement using Power BI and Press Ganey data.
- Launched community outreach program that expanded healthcare access and community engagement while increasing key performance metrics by 40% within 12 months.
- Selected for system-wide operational excellence and EHR optimization initiatives focused on workflow standardization, patient safety process improvement, and leadership development.
Education
Bachelor of Science - Organizational Leadership
Colorado State University Global
Denver, CO01-2026
Lean Six Sigma Green Belt Healthcare -
Six Sigma Global Institute
Remote02-2024
Certified Change Practitioner -
Prosci
Remote12-2022
Nationally Certified Medical Assistant (NCMA) -
National Healthcareer Association
Denver01-2020
Advanced Emergency Medical Technician -
Denver Health Paramedics Division
Denver06-2018
IV Therapy Certification (IVT) -
Denver Health
Denver, CO05-2018
Skills
- Value-Based Care
- Practice Transformation
- Population Health Management
- Quality Improvement
- Change Management
- Project Management
- Team Leadership & Development
- Executive & Provider Coaching
- Medicare, Medicaid, Commercial Programs
- Healthcare Data Analytics
- Clinical Workflow Optimization
- Provider Engagement & Education
- FQHC/Clinical Operations
- Strategic Planning & Implementation
- Stakeholder & Payer Relations
Timeline
Operations & Culture Strategy Consultant
Aerospace Education Competitions
02.2026 - Current
Practice Transformation Coach
Carina Health Network
06.2024 - Current
Change Management Consultant
Colorado Access
02.2023 - 04.2024
Regional Medical Assistant Training Coordinator
Centura Health
11.2021 - 02.2023
Clinical Lead
Centura Health
01.2019 - 11.2021
Bachelor of Science - Organizational Leadership
Colorado State University Global
Lean Six Sigma Green Belt Healthcare -
Six Sigma Global Institute
Certified Change Practitioner -
Prosci
Nationally Certified Medical Assistant (NCMA) -
National Healthcareer Association
Advanced Emergency Medical Technician -
Denver Health Paramedics Division
IV Therapy Certification (IVT) -
Denver Health