Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Childers

Leander ,Tx

Summary

Adept at fostering engaging learning environments, as demonstrated at The Prep, I excel in classroom management and curriculum planning. My proactive approach enhances student development and parent relations. Skilled in multitasking and customer service, I consistently achieve positive outcomes in high-pressure settings, showcasing a 20% increase in parent satisfaction.

Diligent Hostess with proven track record in maintaining welcoming and efficient atmosphere for guests. Successfully managed guest reservations and seating arrangements, ensuring smooth operations during peak hours. Demonstrated strong communication and organizational skills to enhance guest experiences and streamline workflow.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards.

Knowledgeable Cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Overview

9
9
years of professional experience

Work History

Preschool Teacher

The Prep
10.2022 - 11.2024
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained detailed records of students' progress and behavior, providing valuable feedback to parents and staff.
  • Assisted and supervised 16 children through entire school day.

Food Service Worker

Chick-fil-A
11.2021 - 10.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Developed and maintained positive relationships with customers to enhance service.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.

Cashier

Academy Sports + Outdoors
07.2019 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Restaurant Hostess

BJ's Restaurant & Brewhouse
01.2017 - 10.2018
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Supported needs of 8 - person wait staff who attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.

Receptionist

Massage Envy
03.2017 - 07.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected multiple payments, processed transactions and updated relevant records.

Front Desk Receptionist

Visible Changes Salon
01.2017 - 03.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Organized and maintained files and records to ensure up-to-date documentation.

Beauty Advisor

Ulta
04.2016 - 01.2017
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Increased sales of premium skincare products with targeted recommendations.
  • Developed personalized beauty regimes for clients, fostering loyalty and repeat visits.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

No Degree - Cosmetology

Ogle School
TX
07-2016

High School Diploma -

Homeschooled
Austin, TX
05-2015

Skills

  • Classroom management
  • Child development
  • Lesson planning
  • Curriculum planning
  • Training in food handling preparation
  • Afterschool program leadership
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Greeting and seating clients
  • Office administration
  • File management
  • Multi-line telephone operation
  • Professional demeanor
  • Calendar management
  • Documentation and reporting
  • Typing speed
  • Call redirection
  • Multi-line phone system operation
  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Scheduling
  • Handling complaints
  • Personal presentation
  • Reservation handling
  • Coordinating tasks
  • Table bussing
  • Guest relations
  • Payment processing
  • POS system operations
  • Menu memorization
  • High volume dining
  • Relationship building

Timeline

Preschool Teacher

The Prep
10.2022 - 11.2024

Food Service Worker

Chick-fil-A
11.2021 - 10.2022

Cashier

Academy Sports + Outdoors
07.2019 - 10.2021

Receptionist

Massage Envy
03.2017 - 07.2017

Restaurant Hostess

BJ's Restaurant & Brewhouse
01.2017 - 10.2018

Front Desk Receptionist

Visible Changes Salon
01.2017 - 03.2017

Beauty Advisor

Ulta
04.2016 - 01.2017

No Degree - Cosmetology

Ogle School

High School Diploma -

Homeschooled

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Mackenzie Childers