Mackenzie Christensen
West Jordan,UT
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
7
7
years of professional experience
Work History
Assistant Store Leader
Smith's Food and Drug
01.2023 - Current
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Fostered a positive work environment by addressing employee issues and promoting open communication.
- Supervised daily operations by directing customer service, inventory and sales operations.
Asset Protection Specialist
Smith's Food and Drug
02.2023 - 01.2024
- Collaborated with management to develop and implement effective theft-deterrent policies and procedures.
- Partnered with local law enforcement agencies to address external theft and promote a secure shopping environment for customers.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Streamlined communication channels between asset protection team members for improved efficiency in response times.
Bakery Manager
Smith's Food and Drug
01.2021 - 02.2023
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
Football Equipment Manager
Weber State University
01.2018 - 01.2022
- Helped to manage a team with over one-hundred players and twenty coaches to ensure that they had all equipment needs met to allow games and practices to run effectively
Assistant Bakery Manager
Smith's Food and Drug
01.2020 - 01.2021
Various Roles
Smith's Food and Drug
01.2018 - 01.2020
- Trained in six departments from Front-end to Merchandising working where I was needed
Education
Criminal Justice CSI Bachelor's Degree -
Weber State University
01.2022
Skills
- Customer Relationships
- Store Operations
- Team Management
- Team Development
- Microsoft Office Suite
- Multitasking and Organization
References
- Available upon request
Timeline
Asset Protection Specialist
Smith's Food and Drug
02.2023 - 01.2024
Assistant Store Leader
Smith's Food and Drug
01.2023 - Current
Bakery Manager
Smith's Food and Drug
01.2021 - 02.2023
Assistant Bakery Manager
Smith's Food and Drug
01.2020 - 01.2021
Football Equipment Manager
Weber State University
01.2018 - 01.2022
Various Roles
Smith's Food and Drug
01.2018 - 01.2020
Criminal Justice CSI Bachelor's Degree -
Weber State University