Mackenzie Clifford
Mount Sterling,OH
Summary
About Me
For as long as I can remember, I’ve felt called to support people not just in grand, obvious ways, but in the everyday moments that really matter. Whether it was guiding grieving families through funeral arrangements or helping patients feel safe and seen at the hospital, I’ve spent over a decade showing up when people need it most.
That experience taught me how to stay calm under pressure, communicate with clarity and empathy, and manage everything behind the scenes schedules, records, phone calls, and helping people with precision and care. I’ve coordinated complex events, handled high volume calls, kept detailed documentation, and always made sure clients and coworkers alike felt heard and respected.
I’m someone who listens deeply, notices the small stuff, and takes pride in being dependable. I bring warmth into professional spaces and professionalism into emotional ones. Now, I’m looking for an opportunity to grow in a role where my strengths in communication, organization, and human connection can truly shine. I care deeply about creating positive experiences, and I’m ready to bring that energy into a new team and a new chapter.
Overview
15
15
years of professional experience
Work History
Funeral Director and Event Coordinator
Newcomer Funeral Home
09.2023 - Current
- Meet with multiple families daily to provide compassionate guidance through funeral arrangement decisions
- Assist families in selecting cremation, burial, or memorial options while maintaining professionalism and empathy
- Coordinate and oversee support staff to ensure smooth, respectful services
- Organize service details including timelines, transportation, clergy coordination, and onsite logistics
- Order necessary merchandise and supplies such as caskets, urns, and memorial items
- Maintain detailed records and ensure compliance with state and company procedures
- Provide on-call support and emotional presence for families during times of grief
Patient Care Coordinator
The Ohio State Wexner
03.2021 - 08.2023
- Provide direct patient care under supervision of nursing staff, assisting with bathing, grooming, and mobility
- Monitor and record vital signs including blood pressure, temperature, and oxygen levels
- Offer emotional support to patients and families, creating a calm, compassionate environment
- Maintain clean, safe patient rooms stocked with essential supplies and linens
- Collaborate with nurses and physicians to ensure continuity of care and accurate charting
- Respond to patient calls and concerns promptly and professionally, supporting both comfort and dignity
- Help transport patients for testing, procedures, or discharge as needed
Production Worker
Stanley Electric
11.2020 - 02.2021
- Assemble automotive lighting components on high-volume production lines with strict quality control standards
- Perform repetitive tasks with accuracy, speed, and attention to detail to meet daily output goals
- Inspect parts for defects and ensure all finished products meet company and safety specifications
- Operate machinery and tools safely, following all workplace safety protocols and guidelines
- Collaborate with team members and supervisors to maintain production flow and resolve equipment issues
- Keep workstation clean, organized, and inspection ready at all times
- Support inventory management by reporting material usage and supply needs
- Adapt quickly to shift changes, production updates, and urgent requests
Package Handler
Fedex
04.2020 - 10.2020
- Loaded, unloaded, and sorted packages efficiently to meet daily shipping deadlines
- Organized freight by destination, size, and priority to ensure accurate delivery and routing
- Handled packages up to 50 lbs using safe lifting techniques and team coordination
- Relabeled, scanned, and tracked packages using warehouse systems and barcode scanners
- Maintained a clean and hazard-free work environment in compliance with safety protocols
- Worked in a fast-paced setting while meeting productivity and quality standards
- Communicated with team members and supervisors to resolve issues and streamline workflow
Funeral Director and Embalmer
Zwick and Jahn Funeral Home
05.2010 - 03.2020
- Performed embalming, cosmetic preparation, and restorative art with precision, care, and respect
- Managed a small branch location for 2 years, overseeing daily operations, staffing, and service coordination
- Led client meetings, assisting families with funeral arrangements, pre-need planning, and grief support
- Coordinated visitations, funeral services, and transportation with attention to emotional and cultural needs
- Trained and supervised support staff to ensure high standards of service and professionalism
- Maintained facility inventory and ordered supplies, caskets, and merchandise
- Wrote and edited obituaries in collaboration with families and local publications
- Provided aftercare support and maintained long-term relationships with community members
- Served as an on-call director for removals, emergencies, and unexpected arrangements
- Actively participated in local community outreach events, grief education, and volunteer efforts to support public awareness and connection
Education
Associates - Funeral Service and Embalming
Mid-America College of Funeral Service
Jeffersonville, Indiana01.2012
Skills
- Client & Customer Support
- Calendar & Appointment Scheduling
- Phone Etiquette & Communication
- Administrative Coordination
- Compassionate Listening & Empathy
- Event & Service Planning
- Multi-tasking Under Pressure
- Records & Data Entry
- Conflict De-escalation
- Professionalism in Sensitive Situations
- Team Collaboration
- Adaptability & Quick Learning
- Embalming
- Restoration
Timeline
Funeral Director and Event Coordinator
Newcomer Funeral Home
09.2023 - Current
Patient Care Coordinator
The Ohio State Wexner
03.2021 - 08.2023
Production Worker
Stanley Electric
11.2020 - 02.2021
Package Handler
Fedex
04.2020 - 10.2020
Funeral Director and Embalmer
Zwick and Jahn Funeral Home
05.2010 - 03.2020
Associates - Funeral Service and Embalming
Mid-America College of Funeral Service
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