Mackenzie Cline
The Guest House Scottsdale
7
years of professional experience
Extensive experience in the restaurant industry. Both casual and fine dining. Mostly known for attention to detail, enhancing guest experience, and contributing to seamless steps of service and successful event execution. Takes pride in consistently maintaining high standards and expectations. Noted for reliability and adapting seamlessly to chaotic restaurant environments. Excels in maintaining cleanliness, assisting others, and enhancing customer dining experiences in incredibly high volume venues.
Work History
Server Assistant
8 Months- Prepared dining tables with utensils and glassware to ensure organized service operations.
- Participated in inventory management by restocking supplies as needed to maintain operational flow. As well as directly communicating with management when we are low on anything to ensure guest satisfaction and seamless service.
- Paying immense attention to cleanliness. Keeping a clean and organized dining area by regularly wiping surfaces, polishing glass, utensils, share plates, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables efficiently to ensure timely turnovers during service.
- Collaborate with other staff members to maintain high-level customer satisfaction on both sides of service. Ensuring both the server and I can give the guest the upmost enjoyable experience.
- Delivered exceptional guest experiences through attentive service and quick response to issues. Prioritizing being proactive instead of reactive. Resolving any flaws in service before a guest even notices an error.
- Arranged tables and chairs for special occasions and events. Ensuring not only that a guest has a chair, but are comfortably able to enjoy their evening. Putting yourself in the guest shoes on how they may perceive the event or establishment.
Lead Food Runner
1 Year 11 Months- Reduced order errors through meticulous attention to detail, ensuring accuracy on plate presentation, dish specifications, and allergies.
- Arranged tables and chairs for special occasions and events. Including presentation of food items, labels, and signs for the event.
- Assisted customers with carry-out service. Taking complete orders up to guests apart of In-room-dining and ensuring they have everything they may need.
- Contributed to the flawless execution of special events and large parties by managing multiple tasks simultaneously.
- Trained new food runners in restaurant procedures, standards, and thorough training on cleanliness, professionalism, and menu knowledge importance, leading to increased team productivity and effectiveness.
Food Runner
4 Months- Delivered food and efficiently to tables, ensuring guest satisfaction.
- Maintained thorough knowledge of menu items and specials to provide accurate information to guests.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity and efficiency not only in the kitchen all throughout peak hours.
Server
8 Months- Increased sales with upselling efforts and knowledge of menu items, specials, and promotions with an extensive tequila selection.
- Learned local alcohol laws to keep restaurant compliant with regulations and to ensure guest safety.
- Encouraged building the work environment around a team-oriented mindset, assisting coworkers during rush periods to ensure smooth dinner service.
- Showed enthusiasm and an approachable attitude to guests, successfully increasing referrals, and walk-in business.
Server
11 Months- Assisted in training new servers on operational procedures and standards. Including becoming efficient on Toast.
- Adapted quickly to changing situations when opening the new restaurant. Adapting to these challenges allowed a sense of seamless service.
- Addressed customer concerns and resolved issues to maintain and promote a positive dining experience.
Server
2 Years 2 Months- Provided exceptional customer service to enhance guest satisfaction and retention.
- Efficiently took orders, managed transactions, and maintained guest satisfaction in a high volume environment.
- Communicated with kitchen staff and bar team to ensure flawless service, prioritizing timely delivery and accurate orders for guests.
- Maintained cleanliness in dining environment to ensure guest comfortability and enjoyment.
Education
Bachelor of Science - Criminal Justice
Skills
Positive and friendly attitude
Attention to detail
Customer relations
Multitasking and organization
Timeline
Server Assistant
The Guest House Scottsdale
12.2025 - CurrentRead More
Lead Food Runner
Luna by Giada
01.2024 - 12.2025Read More
Food Runner
Backyard
10.2023 - 02.2024Read More
Server
Joyride Taco House Gilbert
12.2022 - 08.2023Read More
Server
Hundred Mile Brewing Co.
11.2021 - 10.2022Read More
Server
The Bowl
06.2019 - 08.2021Read More
Arizona State University
Bachelor of Science from Criminal Justice
Read More