Mackenzie Clyburn
Jefferson,SC
Summary
Proactive Worker with extensive experience in Retail and customer service. Improved customer satisfaction through strategic initiatives, efficient inventory management, and professional handling of complaints. Skilled in cash handling, product knowledge, and team collaboration, consistently enhancing the customer experience and driving sales. Hardworking and passionate job seeker with strong customer service skills and ready to help team achieve company goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Associate
Aldi
2023.06 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
Grocery Stocker
KJ's Market
2021.06 - 2023.06
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Stocker
IGA Supermarket
2019.05 - 2019.06
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
Bachelor of Science - Finance
Western Govenors Union
Salt Lake City, UT (online)2027
High School Diploma -
Central High
Pageland, SC06.2021
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Cash Handling
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- New Hire Training
- Supporting sales staff
- Point of sale operation
- Customer Engagement
Timeline
Associate
Aldi
2023.06 - Current
Grocery Stocker
KJ's Market
2021.06 - 2023.06
Stocker
IGA Supermarket
2019.05 - 2019.06
Bachelor of Science - Finance
Western Govenors Union
High School Diploma -
Central High
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