MACKENZIE COMPTON
Saint Augustine,FL
Summary
Highly motivated individual valued by clients for warmth, professionalism, dedication and excellent judgment. Skilled in developing schedules, maintaining routines and following commitments. Active and agile individual who performs multi-tasks smoothly and effectively in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Facility Manager
SP Plus Parking | Casa Monica Resort & Spa
05.2021 - Current
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
- Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
- Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
- Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
- Collaborated with other managers on-site to ensure seamless integration between valet services and venue operations.
- Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
- Ensured proper parking, security and cash control procedures are followed by all employees, and participate in audits as necessary.
- Managed the operations budget and made recommendations to reach or exceed budget if unforeseen circumstances arise.
- Identified all procurement and vendor service needs of the location.
- Performed general accounting duties such as accounts payable, payroll and petty cash.
Assistant Front Office Manager
Omni Hotel And Resorts
01.2020 - 05.2021
- Taking care of observing the front desk and guest services area to ensure that all staff duties are completed in accordance with established policies and procedures
- Supervising the front desk staff, performance evaluations, training and development
- Scheduled staff according to labor standards and forecasted occupancy
- Supporting and initiating superior employee relations through development of action plans, one-on-one coaching/counseling sessions and continuously recognizing employee performances
- Made sure of efficient guest registration, check out and telephone service
- Observing front desk agents and that the established procedures are completed in accordance with policy and procedure
- Utilizing proper public relations techniques and guests are handled both courteously and professionally
- Promptly responding to general inquiries from guests, staff and upper management
- Guaranteeing positive customer experiences and resolving all customer complaints in a timely manner.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
Front Desk Supervisor
Kessler Collection | Casa Monica Resort And Spa
01.2019 - 01.2020
- Responsibilities included, but not limited too, inventory accounting, payroll, scheduling, training, and leading in department stand ups
- Handled guest/clients special requests, needs and complaints
- Established consistent service through daily briefings and communications
- Conducted regularly scheduled meetings for front office personnel
- Ensured front desk is tidy and has all necessary stationery and material
- Monitors stock and order office supplies
- Kept updated records of office expenses and costs
- Made certain that employees are on time, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Group Coordinator and Front Desk Agent
Kessler Collection | Casa Monica Resort And Spa
08.2017 - 01.2019
- Recognized as Group Reservations Coordinator with substantial knowledge regarding group and third party reservations
- Provides adequate information about the hotel resources
- Handled reservations, inquires, and cancelations in an inattentive, courteous and efficient manner
- Communicated closely with the sales department concerning group bookings
- Arranged personalized services for clients and event attendees
- Cared for special reservations, including V.I.P reservations, packages and discounts
- Regularly balanced inventory, weekly system audit and set up new rate codes
- Mentored new co-workers in company procedures.
Front Desk Manager and Night Auditor
Guy Harvey Resort
01.2016 - 01.2017
- Front Desk Manager and Night Auditor creating lasting first impressions as a Front Desk Shift Manger
- Handled all stages of a guests stay while making it worth while
- Welcomed guests upon arrival and assigned rooms
- Performed check-in and check-out tasks
- Collected guest information like contact details and exact dates of their stay.
Skills
- Ability to build good relations with staff and clients
- Confident, articulate, and professional environment
- Remains collected under high-pressure environment
- Brings enthusiasm to team projects and encourage others to develop ideas
- Consistent, dependable and accurate in carrying out responsibilities to successful conclusion
- Knowledge in multiple software systems including, Opera, Marsha, Peak performances, Paylocity, Protobase, Untipro, Kronos and more
Timeline
Facility Manager
SP Plus Parking | Casa Monica Resort & Spa
05.2021 - Current
Assistant Front Office Manager
Omni Hotel And Resorts
01.2020 - 05.2021
Front Desk Supervisor
Kessler Collection | Casa Monica Resort And Spa
01.2019 - 01.2020
Group Coordinator and Front Desk Agent
Kessler Collection | Casa Monica Resort And Spa
08.2017 - 01.2019
Front Desk Manager and Night Auditor
Guy Harvey Resort
01.2016 - 01.2017
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