Mackenzie Cordray
Greenwood,IN
Summary
Talented Accounts Receivable Specialist with 1.5 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service. Experience in the daily collections of high volume accounts receivable departments. Adept in managing all customer disputes and resolved discrepancies. Proficient in developing internal reports to capture data for reporting, DSO calculations and monthly close activities.
Overview
1
1
year of professional experience
Work History
Accounts Receivable Specialist
Ray Skillman Westside Imports
Indianapolis, IN
08.2022 - 11.2023
- Reviewed and verified accuracy of invoices and account balances.
- Processed payments, refunds and adjustments to customer accounts.
- Prepared monthly statements for customers.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Collaborated with sales department to ensure accuracy of billing information provided by customers.
- Maintained organized records of all customer accounts receivable activity.
- Reconciled discrepancies between customer payments and invoices due.
- Created reports on Accounts Receivable performance for management review.
- Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Verified the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments.
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
- Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
- Performed daily cash application functions accurately and efficiently.
- Recommended process improvements that increased efficiency in Accounts Receivable operations.
- Utilized specialized software systems for tracking customer accounts receivables activity.
- Assisted in developing policies and procedures associated with Accounts Receivable activities.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Generated, mailed and monitored invoices.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Maintained accounting records by performing routine calculating, posting and verifying duties.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Posted revenues by verifying and entering transactions from lock box and local deposits.
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reconciled computer reports with manually maintained ledgers.
- Reconciled or entered report discrepancies found in financial records.
- Accessed financial information to answer questions and gather details about specific accounts.
- Performed financial calculations for amounts due, interest charges and balances.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Performed bookkeeping and accounting consulting services.
Education
High School Diploma -
Ivy Tech Community College of Indiana
Indianapolis, IN05.2014
Skills
- Audit Procedures
- Credit and Collections
- Statement Issuing
- Payment Management
- Bill Processing
- Adjustment Posting
- Billing Dispute Resolution
- Investigative Research
- Department Oversight
- Coding Proficiency
- Account Reconciliation
- General Ledger
- Payment Posting
- Finance
- Research and Due Diligence
- Invoicing Proficiency
- Statement Preparation
- Bookkeeping
- Relationship Building
- Process Improvements
- Collections
- Generally Accepted Accounting Principles
- Accounts Receivable
- Claims Processing
- Accounts Receivable Expertise
- Invoice Preparation
References
References available upon request.
Timeline
Accounts Receivable Specialist
Ray Skillman Westside Imports
08.2022 - 11.2023
High School Diploma -
Ivy Tech Community College of Indiana
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