Mackenzie Crain
Rolla,MO
Summary
Dedicated healthcare professional with a robust background in emergency medical services, prepared to contribute effectively to a dynamic medical team. Proven ability to perform under pressure while ensuring high-quality patient care. Recognized for exceptional collaboration and adaptability, complemented by expertise in patient assessment and emergency interventions. Committed to leveraging skills and experience to enhance patient outcomes in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Call Center Agent
Bass Pro Shop Corporate Campus
Springfield, Missouri
05.2013 - 12.2013
- Previous employee rankings of 1/108 (weekly), 7/157 (monthly), 5/148 (monthly) & selected by management as a representative for a local career fair.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Managed inbound customer inquiries, providing accurate information and support.
Emergency Room Technician
Mercy Level 1 Trauma Center
Springfield, Missouri
04.2010 - 12.2012
- Assisted in triaging patients to prioritize care based on medical urgency.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Ensured compliance with infection control protocols through rigorous adherence to proper hand hygiene practices and sanitization of equipment after each use.
Emergency Medical Room Scribe
Phelps County Regional Medical Center
Rolla, Missouri
03.2021 - 08.2022
- Accompanied physicians through day in fast-paced, stressful environments.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
- Reviewed medical histories and transcribed physician notes for accuracy and clarity.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
Head of First Aid
Fugitive Beach
Rolla, MO
06.2016 - 09.2016
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Behavioral Health Technician
KVC Behavioral Healthcare
Saint James, Missouri
08.2025 - Current
- Assisted in implementing individualized treatment plans for clients to enhance behavioral health outcomes.
- Monitored client behavior and documented changes to support care team assessments and interventions.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Learned specialized behavior approaches to implement behavioral strategies.
Education
Bachelor of Science Degree - Biology
Drury University
Skills
- Certificate of completion for scribe 101 program medical scribe
- Successful completion of ScribeAmerica classroom training
- Certified Patient Care Assistant - Mercy Hospital Springfield, MO
- Certified Emergency Room Technician - Mercy Hospital Springfield, MO
- CPR/ AED certified - Mercy Hospital Springfield, MO, American Heart Association
- Basic Life Support Certified - Mercy Hospital Springfield, MO, American Heart Association
- Proficient & Experienced in administering electrocardiograms - Mercy Hospital Springfield, MO
- 2000 clinical hours, Emergency Room Technician, Mercy Emergency Trauma Center, Springfield, MO
- 1,38643 clinical hours, Medical Scribe, ScribeAmerica, Phelps Health Emergency Room, Rolla, MO
- 60 hours Volunteering Mercy Hospital, Springfield, MO
- 50 hours Physician Shadowing Mercy Hospital, Springfield, MO
- Missouri boys state delegate 2008
- Selected and graduated from Missouri State University Emerging Leaders Program
- Elected team captain for MSU Emerging Leaders Program
- Valid Missouri class E driver’s license
- ASVAB composite score: 95
- 12-lead EKG monitoring
- CPR
- Vital signs monitoring
- Emergency medical procedures
Accomplishments
- Assisted new staff on EMR system Epic.
- Provided support to nurses and physicians in a Level 1 Trauma Center emergency unit.
Affiliations
- Freemasons
- World Jewish Congress American Section
Certification
- First Aid CPR AED - American Heart Association - Issue Date 8/18/2025 - eCard Code 266014611354
Timeline
Behavioral Health Technician
KVC Behavioral Healthcare
08.2025 - Current
Emergency Medical Room Scribe
Phelps County Regional Medical Center
03.2021 - 08.2022
Head of First Aid
Fugitive Beach
06.2016 - 09.2016
Call Center Agent
Bass Pro Shop Corporate Campus
05.2013 - 12.2013
Emergency Room Technician
Mercy Level 1 Trauma Center
04.2010 - 12.2012
Bachelor of Science Degree - Biology
Drury University
Successful completion of CME and KVC learning
- Hypertrophic Cardiomyopathy (Dr. Bhatti)
- Cardiac Drugs: Inotropes, Vasopressors, and Vasodilators Part 1
- Airways Emergencies Part 2 (Dr. Bhatti)
- Ischemic Colitis: Clinical Diagnosis and Management
- Nitric Oxide
- Ruptured Ovarian Cyst
- Introduction to Heart Failure (Dr. Bhatti)
- Diagnosis and Management of Chronic Obstructive Pulmonary Disease (COPD)
- Abdominal Compartment Syndrome
- Atherosclerosis Progression - Clinical Horizon
- Ectopic Pregnancy
- Peripartum Cardiomyopathy (Dr. Bhatti)
- Airway Emergencies 1 (Dr. Bhatti)
- Blood Transfusion Reactions: (Part 1)
- Sigmoid Volvulus
- Hyperintensive Emergencies (Dr. Bhatti)
- Defeat Brain Fog With New Neurons - A Review of Neurogenesis
- 12 Warning Signs of Dementia
- Paroxysmal Supraventricular Tachycardia (PSVT)
- Acute Diverticulitis
- Appendicitis
- Restrictive Cardiomyopathy (Dr. Bhatti)
- Atrial Myxoma (Dr. Bhatti)
- Takotsubo: A Case of Heart Failure
- Blood Flow Velocity - Review
- Acute Hyperkalemia with Faraz Bhatti
- Cholecystitis
- Chest Pain (Dr. Bhatti)
- Brain Fog and Other Symptoms in Long Haulers
- Third Degree Heart Blocks
- Bowel Management (Lecture 7) with Dr. Marc A. Levitt Team
- Acute Pancreatitis
- Electrical Alternans Purkinje Blocks
- Perforated Ulcer
- Myocarditis (Dr. Bhatti)
- First Session-Renal Physiology: (part 3)
- High Output Cardiac Failure: Diagnosis and Discussion
- Future Antivirals Using Bacterial Immune Sensors
- Chagas Disease (Dr. Bhatti)
- Gram Staining
- Overview (Innate and Acquired Arm - 2)
- History, Physical Exam, and Anatomical Overview
- Ventricular Fibrillation (V-Fib)
- Premature Ventricular Beats Torsades De Pointes
- Premature AV Nodal Junction Beats
- (Webinar) Hypertension Management (part 4)
- Utilizing EKG Leads to Represent Cardiac Surfaces
- Bacteriophage
- Bacterial Genetic Recombination via Transformation
- Bacterial Genetic Recombination via Conjugation
- Bacterial Structure
- Bacterial Genetic Recombination via Transduction
- Basic Management of Hand Trauma
- Pain Management - Lateral Spinothalamic Tract (Pain Part 1)
- Applying Ethical Decision-Making in Clinical Practice (Relias Course)
- Dyslexia Overview for Pre-K to 5th Grade (MO)
- HIPAA Privacy and Security 2025 KVC
- CBS - Abuse Prevention and Legal Requirements (MO)
- The Art of Staying Focused (Relias Course)
- Paradigm REACH: Responding to Microaggressions As the Perpetrator
- STJ Only - Restraint and other interventions (MO)
- KVC Day Two (MO)
- Boundaries in the Treatment Relationship (MO)
- 2025 New Employee Experience - HR
- 2024 Kindness Changes Lives Training
- Paradigm REACH: Inclusive Culture
- Slips, Trips, and Falls
- Understanding Bloodborne Pathogens
- Basics of Defensive Driving
- Harassment in the Workplace
- Paradigm REACH: An Introduction to Voice
- Cultural Competence (Relias Course)
- KVC Policy
- New Employee - Residential Training Program (MO)
- Verbal De-escalation Strategies (MO)
- Introduction to Autism Spectrum Disorder (MO)
- Corporate Compliance (MO)
- An Overview of Trauma-Informed Care for Non-Clinical Staff (Relias Course)
- Adult Sexual Misconduct (MO)
- DESE Civil Rights Training (MO)
- Microlearning with HR - Importance of Quality Interviews
- Basic to Crisis Intervention (MO)
- Child Development and Care (MO)
- Identifying and Treating Anxiety Disorders (MO)
- Residential - Ethics, Client Rights, and Abuse Prevention (MO)
- Residential - Recognizing and Intervening in Suicidal Tendencies (MO)
- Paradigm REACH: Why a Speak Up Culture Boosts Team Performance
- Credible: Basic (MO)
- Residential - Best Practices in Milieu Management (MO)
- Residential - Environment of Care and Safety (MO)
- About Workplace Violence
- MO New hire Welcome Packet Attendance Attestation
- KVC Day One (MO)
- Critical Incident Reporting and Documentation - SCM (MO)
- Safe Crisis Management (MO)
- New Hire Program Guide (MO)
- First Aid/ CPR 2024 / 2025
- New Hire Intruder Theory
- Medication Certification (MO)
- 2024/ 2025 - UKERU - (MO)