MacKenzie Cusumano
KIMBALL,MI
Summary
Dependable team leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Team Leader
Groupe STAHL
Chesterfield, MI
05.2018 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Implemented changes in response to changing business needs or customer demands.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
Truck Loader
UPS Customer Center
Madison Heights, MI
02.2018 - 05.2018
- Inspected merchandise for damage prior to loading or unloading.
- Stacked goods onto shelves according to size, type and quantity specifications.
- Maintained cleanliness of work area at all times by sweeping floors, cleaning up spills.
- Adhered to established safety regulations while performing job duties.
- Maximized truck space by loading efficiently.
- Assisted sorters by loading trucks with assigned packages for routes.
Retail Sales Associate
Campus Den
Clinton Township, MI
03.2017 - 02.2018
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Inspected purchased items for defects before handing them over to customers.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
Supervisor
Tim Hortons
Clinton Township, MI
07.2016 - 02.2017
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- counted register at the end of the night.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
Education
High School Diploma -
L'anse Creuse High School
Macomb, MI06-2016
Skills
- Staff Management
- Inventory Control
- Process Improvement
- Data Analytics
- Schedule Development
- Strategic Planning
- Goal-Oriented
- Inventory Oversight
- Processes and Procedures
- Employee Motivation
- Strong communication skills
- Ability to multitask
Accomplishments
- I've directed three years of full warehouse inventories, being the fastest and most accurate.
Timeline
Team Leader
Groupe STAHL
05.2018 - Current
Truck Loader
UPS Customer Center
02.2018 - 05.2018
Retail Sales Associate
Campus Den
03.2017 - 02.2018
Supervisor
Tim Hortons
07.2016 - 02.2017
High School Diploma -
L'anse Creuse High School
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