Mackenzie D'Andrea
Quincy,MA
Summary
Experienced Stylist with almost seven years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use haircutting tools and products to achieve desired outcomes.
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
8
8
years of professional experience
Work History
Hair Stylist
Floyd's 99 Barbershop
07.2021 - Current
- This company has expanded my education further, particularly in positive customer service experiences
- The reviews from customers after I provided services is an average of 4.3 (1-5)(based on customer service, educational, effective, quality)
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Processed payments, entering sales in register for prompt customer service.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Maintained regular client list and successfully handled walk-in customers.
Lead Shift Manager
Supercuts
04.2018 - 07.2021
- Developed a strong leadership role due to strategic education planning
- Kept employees operating productively and working on task to meet business and customer needs.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Promoted a positive work environment through open communication and constructive feedback.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Excelled in every store position and regularly backed up front-line staff.
Sales Floor Coordinator
Marshalls
02.2016 - 06.2018
- Partnered with operations team to achieve company revenue and profit goals.
- Trained and supported sales force with closing deals.
- Trained newly hired sales team in upselling techniques.
- Maintained open communication channels with team members to foster a positive work environment conducive to high-performance outcomes.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Boosted customer satisfaction by efficiently addressing and resolving complaints on the sales floor.
Makeup Assistant
Maggie’s Blow Dry Bar & Design
11.2017 - 02.2018
- Demonstrated versatility as an assistant makeup artist by adapting quickly to various styles requested from natural to avant-garde looks.
- Scheduled onsite and offsite makeup appointments for clientele.
- Promoted a positive work environment by fostering open communication among team members during projects.
- Sanitized makeup tools to avoid spread of infection.
- Assisted in marketing efforts by creating content for social media platforms showcasing services provided to clients.
Education
Associate of Arts - Business
Bunker Hill Community College
Charlestown, MA05.2024
Licensed Cosmetologist
Empire Beauty School
Boston, MA05.2018
Skills
Cosmetology
Marketing familiarity
Customer Consultation
Product expertise
Schedule Management
Detail-orientated
Health Code Compliance
Study Techniques
Quantitative skills
Basic Mathematics
MS Office
References
- Jacquelin Hatchurn, Previous Employer- 617-438-2003
- Joshua Pellegrino-Bowen, Current Co-worker, 774-271-6651
- Rebecca C, Previous Manager, 774-571-3721
Timeline
Hair Stylist
Floyd's 99 Barbershop
07.2021 - Current
Lead Shift Manager
Supercuts
04.2018 - 07.2021
Makeup Assistant
Maggie’s Blow Dry Bar & Design
11.2017 - 02.2018
Sales Floor Coordinator
Marshalls
02.2016 - 06.2018
Associate of Arts - Business
Bunker Hill Community College
Licensed Cosmetologist
Empire Beauty School
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