Mackenzie Decker
Spotsylvania,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Emergency Medical Technician position. Ready to help team achieve company goals. Experienced in patient care and patient management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
EMT-Basic
Fluvanna County Department Of Emergency Services
2023.12 - Current
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Performed medical assessments, including airway management and splinting of fractures.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
Volunteer EMT-B
Culpeper County Volunteer Fire & Rescue Association
2023.01 - Current
- Collaborate with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Maintain levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Control wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Communicate with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conduct equipment and vehicle checks to maintain continuous and safe operation.
- Evaluate patient histories to assess and prioritize levels of care.
- Educate public on emergency medical services.
- Respond to 911 calls for medical emergencies.
- Follow all safety protocols and took necessary precautions while providing care.
EMT-Basic
AEC Medical Transport And Rapid Response
2023.08 - 2023.12
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
Guest Service Representative
LLE Education Group
2023.02 - 2023.08
- Take reservations over phone and through email, recording guest information in computer system and verifying details.
- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborate with team members to handle guest requirements from check-in through check-out.
- Oversee fast-paced front desk operations and guests' needs at busy facility.
- Collaborate with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Answer hotel phones with professionalism and directed calls appropriately.
- Welcome guests on arrival, displaying professional and friendly approach.
- Resolve guest complaints and discrepancies in prompt and courteous manner.
- Remedy issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Server/Hostess
Itavie New York Grill And Bakery
2022.04 - 2023.01
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Riverbend High School
Fredericksburg, VA05.2023
Skills
- Policy and procedure adherence
- Vendor interaction
- Marketing
- Reporting capabilities
- Teamwork and Collaboration
- Vital sign assessment
- Patient Assessments
- Emergency Response
Certification
- EMT - Nationally Certified Emergency Medical Technician
Timeline
EMT-Basic
Fluvanna County Department Of Emergency Services
2023.12 - Current
EMT-Basic
AEC Medical Transport And Rapid Response
2023.08 - 2023.12
Guest Service Representative
LLE Education Group
2023.02 - 2023.08
Volunteer EMT-B
Culpeper County Volunteer Fire & Rescue Association
2023.01 - Current
Server/Hostess
Itavie New York Grill And Bakery
2022.04 - 2023.01
High School Diploma -
Riverbend High School
- EMT - Nationally Certified Emergency Medical Technician
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