Mackenzie DiRisio
Laramie,WY
Summary
Highly organized and dependable candidate with a strong track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a proactive approach by willingly taking on additional responsibilities to meet team goals. Committed to delivering exceptional results through efficient time management and a keen eye for detail. A reliable team player who thrives in fast-paced environments and consistently exceeds expectations.
Overview
4
4
years of professional experience
Work History
Attendant
Giggle Springs Gas Station
- Open/Closed store and registers
- Responded to all customer inquiries thoroughly and professionally.
- Processed payments and provided receipts to establish proof of transaction.
- Supported store operations by maintaining clean and organized store atmosphere.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
Cafe Worker
Great Basin Bakery
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases.
Child Care Professional
Cathedral Home
04.2022 - Current
- Provided support and guidance to children in conflict resolution.
- Monitored resident's activities to verify safety and wellbeing.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Updated client documentation for accurate, compliant and current records.
- De-escalated stressful situations through individual and family crisis interventions.
- Advocated for clients to assure respected rights and wishes.
Cashier
Murdochs
01.2021 - 04.2022
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Nanny
Phillip’s Family
09.2021 - 12.2021
- Picked kids up from preschool
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared meals and snacks for children based on dietary guidelines.
Assistant Manager
Thai Thai Restaurant
03.2020 - 12.2021
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Diploma -
Bishop Unified High School
Bishop, CABachelors in Psychology -
Azusa Pacific University
Azusa, CASkills
- Customer Service
- POS systems
- Microsoft Office / Microsoft Excel
- Leadership Experience
- Bestnotes System
- EMAR System
- Teamwork and Collaboration
- Organization and Time Management
- First Aid/CPR
- Analytical and Critical Thinking
- Problem-Solving
- Computer Skills
- Relationship Building
- Team building
Timeline
Child Care Professional
Cathedral Home
04.2022 - Current
Nanny
Phillip’s Family
09.2021 - 12.2021
Cashier
Murdochs
01.2021 - 04.2022
Assistant Manager
Thai Thai Restaurant
03.2020 - 12.2021
Attendant
Giggle Springs Gas Station
Cafe Worker
Great Basin Bakery
Diploma -
Bishop Unified High School
Bachelors in Psychology -
Azusa Pacific University