Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mackenzie Domingue

Mackenzie Domingue

Labadieville,LA

Summary

Dynamic insurance professional with a proven track record in supporting client needs and optimizing operational efficiency. Expertise in policy management, client communication, and administrative functions drives successful outcomes and enhances client satisfaction. Strong emphasis on collaboration and adaptability fosters team success in fast-paced environments. Committed to delivering reliable and flexible solutions that meet the evolving demands of the industry.

Experienced with policy management, renewals, and endorsements in insurance sector. Utilizes effective communication to address client inquiries and maintain high satisfaction levels. Track record of strong organizational skills and collaborative teamwork, adapting to changing needs.

Overview

7
7
years of professional experience

Work History

Personal Lines Assistant

Carmouche insurance
10.2021 - Current
  • Assist insurance agents with their duties. This includes greeting customers, taking payments, contacting mortgage companies and insurance companies, answering phone calls, replying to emails. Call customer for payments. Multi-tasking in a high pace environment
  • Maintained electronic and physical filing systems to ensure easy retrieval of documents
  • Handled incoming calls, took messages, and directed inquiries to appropriate staff members
  • Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
  • Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
  • Developed comprehensive reports for management review, highlighting key performance indicators and areas for improvement.
  • Mitigated potential losses by identifying fraudulent activity early on during claim investigations.

Office Assistant

Crew's Contracting Services LLC
04.2024 - 09.2025
  • Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
  • Scheduled and coordinated meetings, appointments, and travel arrangements for executives
  • Handled incoming calls, took messages, and directed inquiries to appropriate staff members
  • Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
  • Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
  • Assisted in onboarding new employees by preparing necessary paperwork and coordinating orientation schedules
  • Maintained confidentiality of sensitive information while handling employee records or company-related documents
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Aftercare Teacher

St. Elizabeth School
02.2020 - 02.2021
  • Provide care to children between the ages of 3-12 during after school hours. During summer program, responsible for planning any indoor and outdoor activities.
  • Maintained accurate records of student progress, ensuring that all necessary documentation was up-to-date and accessible for review as needed.
  • Contributed to after-school programs to enhance the overall educational experience of students beyond the classroom setting.
  • Served as a positive role model and mentor for students, demonstrating respect, empathy, and understanding while supporting their academic growth.

Office Assistant

RES Contractors
10.2018 - 01.2020
  • Sorted, copied, and filed paperwork digitally and physically. Front desk receptionist help, answered phones, gave out applications, and sorted and filed any receptionist work. Assisted with accounting, Human Resources, office managers, supervisors, and estimators.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Expedited document processing with accurate data entry and timely filing.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Education

Associate's degree - Business Administration

Fletcher Technical Community College
Schriever, LA
12-2025

High school diploma - undefined

Assumption High School
Napoleonville, LA
05.2019

Skills

  • Classroom Management
  • QuickBooks
  • Accounts receivable
  • Microsoft Outlook
  • Customer service
  • Event Planning
  • Administrative Experience
  • Microsoft Excel
  • Microsoft Word
  • Bookkeeping
  • Data Entry
  • Sales support
  • Multi-tasking
  • Confidentiality
  • Policy administration
  • Teamwork and collaboration
  • Problem-solving abilities
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills

Timeline

Office Assistant

Crew's Contracting Services LLC
04.2024 - 09.2025

Personal Lines Assistant

Carmouche insurance
10.2021 - Current

Aftercare Teacher

St. Elizabeth School
02.2020 - 02.2021

Office Assistant

RES Contractors
10.2018 - 01.2020

High school diploma - undefined

Assumption High School

Associate's degree - Business Administration

Fletcher Technical Community College

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