Mackenzie Dowling
Lakeland,FL
Summary
Well-qualified and multi-talented with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Safety
Southern Milling & Lumber, Inc.
08.2023 - Current
- Improved safety records by enforcing strict adherence to safety protocols and guidelines.
- Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Maintained all OSHA and Company documents.
- Maintained all injury and workers' compensation records.
- Present in all company safety meetings.
Human Resources Manager
Southern Milling & Lumber, Inc.
03.2021 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Processed bi-weekly payroll for 150+ employees.
Office Administrative Assistant
C & S Plastics
02.2017 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided support to company employees by copying, faxing, and filing documents.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Polk State College
Winter Haven, FL Auburndale High School
Auburndale, FL 01-2011
Skills
- Safety Procedures
- Data logging
- Compensation and benefits
- Corrective action planning
- Recruitment and hiring
- Human resources operations
- Payroll administration
- Onboarding and orientation
- Recordkeeping
Certification
-OSHA 30
-SHRM Essentials of Human Resources (Univerity of South Florida)
Languages
English
Timeline
Safety
Southern Milling & Lumber, Inc.
08.2023 - Current
Human Resources Manager
Southern Milling & Lumber, Inc.
03.2021 - Current
Office Administrative Assistant
C & S Plastics
02.2017 - 03.2020
Polk State College
Auburndale High School
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