Mackenzie Dvorak
Madison
Summary
Experienced and dedicated Patient Care Coordinator with a proven track record in the spa and medical fields. Skilled in providing exceptional patient care, resolving issues efficiently, and thriving in fast-paced environments. Known for problem-solving abilities, strong interpersonal skills, and a collaborative approach to team dynamics. I'm passionate about working with diverse individuals and contributing to a positive, high-energy team atmosphere. Seeking to bring my expertise and positive attitude to a dynamic organization in the Chicago area.
Overview
7
7
years of professional experience
Work History
Health Unit Coordinator
UW Health
Madison
04.2024 - Current
- Manage patient admissions, transfers and discharges
- Coordinate future appointments with staff, families and other units in the hospital
- Scan, fax and update any paperwork while maintaining medical records
- Answer/communicate incoming calls, pages, call light system
- Handle patient charges/belongings along with ordering supplies needed for the units
Patient Care Coordinator
Aesthetica & Parfitt Facial Cosmetic Surgery Center
Middleton
01.2023 - 01.2024
- Managed appointment scheduling via phone and email, ensuring optimal patient flow and satisfaction.
- Addressed patient inquiries regarding cosmetic procedures and treatments, providing clear and accurate information.
- Stayed current on promotional offers and discounts to communicate opportunities to patients.
- Promoted and sold skincare products, contributing to the center's revenue growth.
- Processed payments through POS and CareCredit, ensuring smooth and accurate transactions. Along with providing education on financing options, including payment plans and third-party credit options.
- Generated and submitted reports for Allergan and Aspire Aesthetics to track product usage and patient preferences.
- Prepared and organized consent and registration forms, ensuring compliance and accuracy.
- Scanned and maintained patient documents in a digital filing system for easy access and confidentiality.
- Conducted confirmation phone calls and text reminders to reduce appointment no-shows.
- Assisted with post-surgery and post-treatment patient care, providing comfort and addressing concerns.
Electrologist
Elemental Electrolysis
Monona
01.2022 - 01.2023
- Administered electrolysis treatments efficiently within scheduled timeframes, ensuring patient comfort and satisfaction.
- Provided thorough pre- and post-treatment instructions, educating clients on aftercare for optimal results.
- Responded to client inquiries and conducted detailed consultations to assess individual needs and recommend appropriate treatments.
- Managed transactions for treatments and products, ensuring accuracy and a smooth payment process.
- Scheduled follow-up and future appointments, fostering client retention and ensuring continuity of care.
- Adhered to strict sterilization and infection control protocols to maintain a safe and sanitary treatment environment.
Spa Coordinator/Supervisor
Indulge Spa
Madison
01.2021 - 01.2022
- Managed appointment scheduling via phone and email, ensuring seamless coordination between clients and spa staff.
- Responded to client inquiries about spa treatments, offering recommendations and booking services.
- Promoted and sold spa products, driving retail revenue and enhancing the client experience.
- Processed transactions accurately and efficiently, maintaining a smooth check-out process.
- Stayed informed on current promotions and discounts to provide clients with the most up-to-date offers.
- Oversaw inventory management and product ordering, ensuring the spa was well-stocked and operational.
Server/Host
Otto's Restaurant & Bar
Madison
01.2018 - 01.2021
- Managed incoming phone calls and scheduled reservations, ensuring an efficient reservation process for clients through our OpenTable reservation system.
- Entered to-go orders and coordinated pickup, providing excellent customer service for takeout clients.
- Prepared the dining room for service, checking reservation details for special occasions and larger parties while assigning servers sections and tables.
- Prepared for daily specials and coordinated with kitchen staff to ensure smooth execution.
- Handled transactions after service, processing payments and ensuring accurate billing and a seamless dining experience.
- Managed restaurant's social media accounts, creating engaging content to promote events and specials.
- Administered restaurant invoices and filing, maintaining organized records for financial and operational purposes.
Education
Associates - Marketing
Madison Area Technical College
Madison, WITechnical Diploma - Digital Marketing
Madison Area Technical College
Madison, WILicense - Electrolysis
River Rock Institute
Eau Claire, WISkills
- Interpersonal skills
- Communication skills
- Team skills
- Computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Publisher
- Time management
- Multitasking
- Prioritization
- Organizational skills
- Product knowledge
- Social media skills
- Typing skills
Awards
Madison Area Technical College-Honors Program, 3.5 GPA or higher
Timeline
Health Unit Coordinator
UW Health
04.2024 - Current
Patient Care Coordinator
Aesthetica & Parfitt Facial Cosmetic Surgery Center
01.2023 - 01.2024
Electrologist
Elemental Electrolysis
01.2022 - 01.2023
Spa Coordinator/Supervisor
Indulge Spa
01.2021 - 01.2022
Server/Host
Otto's Restaurant & Bar
01.2018 - 01.2021
Associates - Marketing
Madison Area Technical College
Technical Diploma - Digital Marketing
Madison Area Technical College
License - Electrolysis
River Rock Institute