Mackenzie Eitel

• Led front-end operations and ensured smooth customer experiences during peak bridal seasons
• Assisted with appointment scheduling, fittings, and product recommendations tailored to client needs
• Resolved escalated customer concerns with professionalism and efficiency
• Trained new associates on sales systems, product knowledge, and service etiquette

Key Achievements:

• Recognized by management for maintaining high customer satisfaction scores
• Played a key role in boosting accessory and dress sales through personalized services

• Provided prompt, friendly service in a high-volume sports bar environment

• Suggested food and beverage pairings to enhance guest experience and increase check averages

• Maintained cleanliness, side work, and proper table rotation under pressure

• Worked collaboratively with team members to manage large parties and events

Key Achievements:

• Frequently requested by regular guests for outstanding service

• Consistently met or exceeded upselling targets

• Supervise daily opening and closing procedures

• Lead training for new hires with a focus on customer service and teamwork

• Coordinate scheduling and logistics for large events and private parties

• Conduct weekly financial training for team members to improve performance

• Collaborate with team members to ensure guest satisfaction and efficient service

Key Achievements:

• Boosted customer service scores beyond targeted goals

• Successfully exceeded payroll and profit contribution goals for the year

• Played a key role in hosting successful, high-revenue events

• Delivered attentive and friendly customer service in a family dining setting

• Trained new team members and provided mentorship during onboarding

• Ensured adherence to food safety and cleanliness standards

• Communicated efficiently with kitchen and front-of-house staff

Key Achievements:

• Helped reduce guest wait times by streamlining table turnover

• Recognized for teamwork and consistently positive guest feedback

• Maintained expert knowledge of menu offerings and specials

• Made personalized recommendations to guests based on preferences

• Supported servers and kitchen staff to optimize guest flow and satisfaction

• Organized large party bookings and coordinated menu options

Key Achievements:

• Contributed to Hard Rock’s Customer Service Awards two years in a row

• Maintained excellent table turnover and cleanliness in a high-volume setting